Hospitality Team Member apprentice

KOOP HOSPITALITY LTD

WATERLOOVILLE (PO8 8DH)

Closes in 29 days (Saturday 15 August 2026 at 11:59pm)

Posted on 15 July 2026

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Summary

We are looking for an enthusiastic and energetic individual looking to start a career in hospitality, to help us provide a good front of house service to our customers.  You will learn how to serve food and beverages, alongside good customer service skills and work well as part of the team.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Wage may be dependent upon previous experience.

Training course
Food and beverage team member (level 2)
Hours
Hours and days may alter each week with some earlier shifts and some later shifts.

30 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Helping serve food and beverages to customers
  • Interact with customers and checking on their needs
  • Working well as a team

Where you'll work

5-6 FERNWOOD HOUSE
45-47 LONDON ROAD
COWPLAIN
WATERLOOVILLE
PO8 8DH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HAVANT AND SOUTH DOWNS COLLEGE

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Training will take place in the workplace supported by our college work based trainer including regular visits to the workplace.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working

About this employer

When we first opened our doors in 2018, we had a vision: to give Waterlooville something it could be proud of.

The idea began with a love for “posh fried chicken,” something that’s affectionately been known as dirty food. Over the years, that vision has evolved, and Koop+Kraft has grown into a steakhouse offering our classic burgers and fried chicken as well as mouthwatering steaks.

What hasn’t changed is the passion behind it all—serving high-quality comfort food with a twist. Koop+Kraft has become a favourite spot for locals to gather, whether it’s for a celebration or a relaxed evening out.

http://koopkraft.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

After successful completion of this apprenticeship, there may be the opportunity to progress to the Level 3 Hospitality apprenticeship.

Ask a question

The contact for this apprenticeship is:

HAVANT AND SOUTH DOWNS COLLEGE

Liz Langley

liz.langley@hsdc.ac.uk

07702 885185

The reference code for this apprenticeship is VAC2000043019.

Apply now

Closes in 29 days (Saturday 15 August 2026 at 11:59pm)