Air Logistics Operational Care Specialist Apprentice
Kuehne+Nagel
Feltham (TW14 0PH)
Closes on Friday 28 August 2026
Posted on 15 July 2026
Contents
Summary
With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship.
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
2 year fixed term contract.
Monday - Friday.
09:00am - 05:00pm.
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are currently seeking a motivated and enthusiastic individual to join our Operational Care Centre in London Heathrow. As an Operational Care Specialist, you will be part of a team responsible for coordinating transport activities by executing the necessary air logistics bookings, managing the data entry associated with transport document generation and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.).
This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
You’ll be learning how to…
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions clarifying any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Immediately report problems, operational disputes, or discrepancies to your team leader.
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Act as a main contact for the services in scope.
What we would like you to bring.
- Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and can communicate effectively with others. Good planning and organisational skills is important, and you will need the ability to multitask and be a self-starter.
- Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
- This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation.
- Any appointment will be strictly conditioned upon and subject to the receipt of satisfactory results of these checks.
Where you'll work
Unit 1
Girling Way
Feltham
TW14 0PH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.
More training information
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Requirements
Essential qualifications
GCSE in:
- 5 GCSEs (grade C/4/Pass)
- English (grade C/4/Pass)
- Maths (grade C/4/Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. Any appointment will be strictly conditioned upon and subject to the receipt of satisfactory results of these checks.
About this employer
First established in 1968, Kuehne+Nagel UK is now a market-leading logistics provider with over 100 strategic locations nationwide and over 14,000 colleagues - offering a full range of supply chain solutions to anywhere in the world via air, overland or sea. We also run one of the most successful contract logistics operations in the UK and are responsible for the distribution of some of the UK's most popular brands.
https://jobs.kuehne-nagel.com/uk/en/ (opens in new tab)
Company benefits
- Apprentice NUS discount card
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
Ask a question
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000042994.
Apply now
Closes on Friday 28 August 2026
After signing in, you’ll apply for this apprenticeship on the company's website.