Business Administrator Level 3 Apprentice

UK SHARED BUSINESS SERVICES LIMITED

Swindon (SN2 1FF)

Closes in 12 days (Tuesday 28 July 2026 at 11:59pm)

Posted on 15 July 2026

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Summary

You will gain hands on experience within UKSBS Tier 1 administration, achieving a nationally recognised Level 3 Business Administrator qualification. You'll develop skills in customer service, communication, stakeholder management, business processes, digital systems and continuous improvement, supported by coaching and on the job learning.

Wage

£18,246 a year

Minimum wage rates (opens in new tab)

Apprentices aged over 18 will receive a salary increase after 12 months in line with apprenticeship minimum.

Training course
Business administrator (level 3)
Hours
37 Hour Week Monday to Friday Shifts to be confirmed

37 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to customer queries and service/helpdesk requests, providing professional and timely support
  • Process purchase requisitions and support procurement administration activities
  • Maintain accurate records and check work to ensure a high standard of quality
  • Prioritise and manage multiple tasks while meeting agreed deadlines
  • Use systems such as Microsoft Office, Teams and SharePoint to complete daily tasks
  • Provide advice and guidance to customers, escalating complex issues when required
  • Work closely with colleagues across HR, Payroll, Finance and Procurement services
  • Support process improvements and contribute ideas to enhance customer experience and service delivery
  • Complete apprenticeship learning, training activities and portfolio evidence alongside day-to-day duties
  • Build skills in communication, stakeholder management, business processes and project working

Where you'll work

Polaris House
North Star Avenue
Swindon
SN2 1FF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Training will take place during working hours as part of the apprentice's role at UKSBS. Formal apprenticeship learning will be delivered fully online through Babington's blended learning programme, meaning there is no requirement to attend a college campus. In addition, apprentices will receive on-the-job training, coaching and support from experienced colleagues within the workplace
  • The apprenticeship is delivered over 12 months, alongside day-to-day work activities, followed by an End Point Assessment period
  • Apprentices will take part in regular online learning, coaching sessions, progress reviews and workplace development activities throughout the programme, supported by ongoing learning from colleagues and managers

More training information

  • Training will be delivered by Babington, an established apprenticeship training provider, through a fully online blended learning model
  • The programme combines structured online learning, regular coaching sessions, progress reviews and workplace-based development activities
  • Apprentices will be supported throughout by both Babington and experienced colleagues at UKSBS, ensuring learning is integrated into their day-to-day role and working environment

Requirements

Desirable qualifications

GCSE in:

Maths/English (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental

Other requirements

As part of your onboarding process, you will be subject to BPSS screening, animal rights check and adequate references.

You will also need to prove your legal right to work in the UK.

Please note: We are unable to offer sponsorship

About this employer

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

http://www.uksbs.co.uk (opens in new tab)

Company benefits

  • Free Parking
  • Staff Canteen
  • Easy Transport Links
  • Employee Assistance Program
  • Access to Discount Schemes

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • We value our employees and recognise the importance of ongoing professional development in enabling you to fulfil your career ambitions, now and in the future
  • Career opportunities extend across Customer Services, HR Operations, Procurement, Finance and IT

Ask a question

The contact for this apprenticeship is:

UK SHARED BUSINESS SERVICES LIMITED

Elliot Brady

elliot.brady@uksbs.co.uk

The reference code for this apprenticeship is VAC2000042941.

Apply now

Closes in 12 days (Tuesday 28 July 2026 at 11:59pm)