L3 Business Administration Apprenticeship

OMC Ford and Changan Accrington Garage

Accrington (BB5 5EG)

Closes on Tuesday 1 September 2026

Posted on 16 July 2026

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Summary

OMC ford and Changan, is a small friendly car dealership, working with new and used cars. The company is looking to support an apprentice to achieve a Level 3 Business Administrator apprenticeship qualification coupled with a Ford Motor group qualified service advisor certification.

• Wage:

  £17,680 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Hours Full time 42.5 hours per week 8.00 to 5.00pm

  42 hours 30 minutes a week

• Start date:

  Thursday 1 October 2026

• Duration:

  1 year 8 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Act as the primary front of house contact for customers seeking vehicle service and repair
• Provide excellent customer service by addressing enquiries and concerns promptly and professionally
• Schedule service appointment and manage the workflow of the service department
• Assist customer in understand their vehicles needs and recommend appropriate services.
• Handle cash and credit card transactions accurately and maintain records for finance teams.
• Seek opportunities to upsell services or products that may benefit customer vehicles
• Effectively ensure customers are promptly notified and options discussed in relation to further work requirements, advising costs and timescales
• Provide data reporting to service manager as required
• Support to complete internal departmental projects for business improvement, to be assigned during the apprenticeship program.
• Input data to the companies sector specific software and government portals for MOT outcomes etc.

Where you'll work

Whalley Road
Accrington
BB5 5EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BLACKBURN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Blackburn College.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Multi task
• confident

About this employer

OMC Ford & Changan Accrington is a well-established, family-run dealership offering new and used vehicles, servicing, and aftersales support. With a friendly and supportive team, they are committed to delivering excellent customer service.

https://www.omcmotorgroup.co.uk/changan/ (opens in new tab)

Company benefits

Onsite parking.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Permanent role as a qualified Dealership Service Advisor for Ford and Changan vehicles.

Ask a question

The contact for this apprenticeship is:

BLACKBURN COLLEGE

The Apprenticeship Team

apprenticeships@blackburn.ac.uk

01254 292500

The reference code for this apprenticeship is VAC2000042886.

Apply now

Closes on Tuesday 1 September 2026

After signing in, you’ll apply for this apprenticeship on the company's website.