Business Administrator Apprentice
IMAGE WHEELS INTERNATIONAL LTD
TIPTON (DY4 9HA)
Closes in 13 days (Wednesday 29 July 2026 at 11:59pm)
Posted on 15 July 2026
Contents
Summary
Being a part of a small, close-knit team. Helping with the daily running of the office, answering of phones, dealing with post, answering emails. Ordering office and factory supplies. Creating invoices, dealing with customers. General office admin, filling and offering administrative support to one of the directors.
- Wage
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£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Thursday - 08:30 - 17:00, Friday - 08:30 - 14:00
37 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main roles include:
- Answer incoming telephone calls professionally and direct enquiries to the appropriate person
- Take accurate messages and ensure they are passed on promptly
- Manage company email inboxes, responding to customer and supplier enquiries in a timely manner
- Prepare, format and maintain documents using Microsoft Word and Excel
- Use Sage 50 to process day-to-day accounting and administrative tasks
- Create, issue and manage customer invoices
- Raise purchase orders and maintain accurate purchasing records
- Order office and factory consumables, ensuring stock levels are maintained
- Provide administrative support to one of the company Directors, acting as their key point of contact and assisting with daily business activities
- Carry out general office administration, including filing, document management and record keeping
- Assist with production planning and scheduling to support operational efficiency
- Deliver excellent customer service by liaising with customers via telephone and email
- Coordinate with internal departments to ensure customer orders and enquiries are dealt with efficiently
- Maintain accurate records and databases, ensuring information is up to date
- Support the wider team with administrative tasks as required
- Contribute to the smooth day-to-day running of the office while maintaining a professional and organized working environment
- Conforming to BS EN ISO9001:2015 standards
Where you'll work
UNIT 3
FOUNTAIN LANE
TIPTON
DY4 9HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
There is no day release as part of this apprenticeship, all learning will be completed at the workplace.
- You will receive a Level 3 Business Administration qualification upon successful completion of your apprenticeship
- You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship
- You may be required to complete functional skills as part of your apprenticeship
More training information
Anything we think is beneficial to them and their job role, such as, how to use Sage 50 accounts, how to operate our phone system, using supplier portals to order supplies. Creating commercial invoices, for both UK and Non-UK customers. Word & Excel training. Basic H&S induction.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4/Level 2 Functional Skills)
- Maths (grade C/4/Level 2 Functional Skills)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Independent working
- Professional
- Reliable
- Proactive
About this employer
We manufacture bespoke aluminum alloy wheels to order. We manufacture wheels from Classic Minis to historic formula one cars - the list is endless. We have been going since 1987 and our dedicated staff are a close knit, small team. We deal with customers from all over the world. We're part of a very niche market, with lots of variations in the day to day running of the office. There are opportunities for growth within our company and further training is welcome and provided if needed.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To become part of our team and join us on our continuing journey of providing products to a very niche market. Potential of progression to a higher level.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Chloe Powell
Chloe.Powell@dudleycol.ac.uk
01384363158
The reference code for this apprenticeship is VAC2000042801.
Apply now
Closes in 13 days (Wednesday 29 July 2026 at 11:59pm)