Apprentice Floor Staff

BROMLEYS OF COTSWOLDS

Chipping Norton (OX7 5AD)

Closes in 15 days (Friday 31 July 2026 at 11:59pm)

Posted on 15 July 2026

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Summary

Join Bromley’s of Cotswolds and start your career in hospitality! Gain hands-on experience in a friendly, community-focused café and deli while working towards a recognised qualification. Learn customer service, food preparation and barista skills, supported by an experienced team passionate about great food and coffee. 

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

All staff receive a share of the tips.

Training course
Food and beverage team member (level 2)
Hours
5 days out of 7, to include weekends and bank holidays on a rota. Opening Hours: 8.30AM to 4:30PM.

30 hours a week

Start date

Monday 10 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome customers and provide friendly, professional service in the café and deli. 
  • Prepare and serve hot and cold drinks, including barista-style coffees. 
  • Take customer orders, operate the till and handle payments accurately. 
  • Serve food and ensure products are presented to a high standard. 
  • Maintain cleanliness in customer areas, displays and service stations. 
  • Assist with stock replenishment, deliveries and product merchandising. 
  • Learn and follow food hygiene, health and safety, and customer service procedures. 
  • Work as part of a team to create a welcoming experience for every customer. 

Where you'll work

16 B High Street
Chipping Norton
OX7 5AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

  • This program is delivered mostly in the workplace, allowing you to build the skills needed by your employer.
  • Skills days in college are offered to help you develop your theory and also to target specialist skills. 

More training information

Using the sector-specific experience and knowledge of our assessors, we will focus on a bespoke delivery program for you and the business.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

Bromley’s of Cotswolds is a family-run café and deli celebrating the best local produce the Cotswolds has to offer. We serve award-winning coffee, fresh cakes, pastries and locally sourced food in a welcoming community space.

https://birdcageharborne.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time role within the business.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Bryan Anderson

bryan.anderson@solihull.ac.uk

01216787181

The reference code for this apprenticeship is VAC2000042724.

Apply now

Closes in 15 days (Friday 31 July 2026 at 11:59pm)