Operations & Business Support Apprentice
VISION FOOTBALL FACTORY CIC
TAME VALLEY INDUSTRIAL ESTATE (B77 5DE)
Closes in 16 days (Sunday 2 August 2026 at 11:59pm)
Posted on 15 July 2026
Contents
Summary
An exciting opportunity to join Vision Football Factory as an Operations Lead Apprentice, supporting the day-to-day running of our busy football venue. You will gain hands-on experience in bookings, customer service, events, site operations and team leadership, with a clear pathway towards supervisor and operational lead roles.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
5 days working across the week Monday – Sunday hours between 08:30-22:30.
Shifts could be 8.30 - 16.30 12.00 -20.00 14.00 - 22.00. You will be expected to work every other weekend, with a day off in the week when you do.
40 hours a week
- Start date
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Wednesday 2 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Operations & Business Support Apprentice: As an Operations Lead Apprentice at Vision Football Factory, you will support the day-to-day running of our busy football venue while developing the skills needed to progress into a supervisor or operational lead role. No two days are the same, and you will gain experience across bookings, customer service, events, parties, coaching programmes, community projects and general venue operations.
Typical duties will include:
- Supporting the daily running of the venue, including opening, closing, customer welcome, bookings and general enquiries.
- Helping manage pitch bookings, parties, coaching sessions, events and community projects.
- Supporting the team with admin tasks, registers, attendance records, customer communication and basic reporting.
- Assisting with staff coordination during sessions, parties and busy periods.
- Helping maintain high standards across the venue, including customer service, safety, presentation and organisation. Learning how to deal with customer feedback, solve problems and support the smooth running of the business
- Working alongside managers to understand leadership, planning, team communication and operational decision-making.
- Supporting the development of new systems, processes and ideas to improve how the venue operates.
This role is ideal for someone who is organised, confident with people, willing to learn and interested in progressing into a future leadership role within a growing sports and community organisation.
Where you'll work
UNIT 1
NINIAN POINT
NINIAN WAY
TAME VALLEY INDUSTRIAL ESTATE
B77 5DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH STAFFORDSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All training will take place in the workplace.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Vision Football Factory is a not-for-profit community football venue offering high-quality indoor pitch hire, a fully licensed bar and kitchen, football parties, coaching sessions and events. Alongside our commercial venue services, we deliver a range of community projects supporting children, young people and families through sport, mentoring, youth provision, inclusive sessions and positive activities that create opportunities, build confidence and strengthen the local community.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time/part time employment with opportunities to progress within the company.
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
Apprenticeship Team
apprenticeships@southstaffs.ac.uk
03004562424
The reference code for this apprenticeship is VAC2000042722.
Apply now
Closes in 16 days (Sunday 2 August 2026 at 11:59pm)