Sales & Business Support apprentice

IM ENERGY SOLUTIONS (UK) LIMITED

GATESHEAD (NE8 3HU)

Closes in 11 days (Wednesday 29 July 2026)

Posted on 17 July 2026

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Summary

Develop your sales and administration skills in a dynamic business environment. You'll assist with lead generation calls, customer database management, document preparation, appointment scheduling, and office support duties. You will gain valuable experience and qualifications throughout your apprenticeship.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 10:00 - 17:00.

35 hours a week

Start date

Monday 24 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Make outbound lead generation calls to prospective customers.
  • Update and maintain accurate customer records and databases.
  • Carry out data entry and general administrative tasks.
  • Create and prepare business documents and correspondence.
  • Book and coordinate appointments for the sales team.
  • Provide administrative support to the Head of Administration.
  • Assist with day-to-day office operations and business activities.
  • Support both the sales and administration teams in achieving business objectives.
  • Develop professional communication, sales, and organisational skills.
  • Gain valuable experience in a fast-paced and growing business environment.

Where you'll work

AIDAN HOUSE
TYNEGATE PRECINCT
SUNDERLAND ROAD
GATESHEAD
NE8 3HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Desirable qualifications

GCSE in:

IT (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Willingness to learn
  • Confident on the telephone
  • Reliable
  • Punctual
  • Self-motivated
  • Friendly
  • Professional manner

About this employer

IM Energy Solutions is an independent business energy consultancy based in the UK. As a small, close-knit team of fewer than 10 employees, we pride ourselves on delivering exceptional customer service and tailored energy solutions to businesses across the UK. 

https://www.imenergysolutions.co.uk/ (opens in new tab)

Company benefits

Performance-based team incentives may be offered, such
as early finishes or additional time off.

This is subject to business needs and achievement of office targets.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Progress into a full time role with us upon completion, depending on work throughout apprenticeship.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

Oliver Leach

oliverleach@gateshead.gov.uk

0191 433 5613

The reference code for this apprenticeship is VAC2000042721.

Apply now

Closes in 11 days (Wednesday 29 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.