Bar and Waiting Apprenticeship

LIFETIME TRAINING GROUP LIMITED

Saxmundham (IP17 3EF)

Closes on Tuesday 18 August 2026

Posted on 14 July 2026

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Contents

Summary

Be the first face our guests see and make a name for yourself here at Potton Hall Spa. We’re looking for a motivated individual to join our team as a Bar and Waiting Team Apprentice- part of the team that is obsessed with creating great experiences for our guests.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Training course
Food and beverage team member (level 2)
Hours
Shift work including bank holidays, evenings and weekends. Exact shifts to be confirmed

30 hours a week

Start date

Tuesday 25 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities: 

  • Greet, serve and look after our guests
  • Maintain the highest standards of cleanliness and safety
  • Work with the team to create a friendly atmosphere our guests will love
  • Know the menus inside out, making recommendations to our guests 

You don’t even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.  

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a Level 2 Hospitality Team Member Apprenticeship, you will be able to support the running of our businesses, creating some amazing moments! 

What your apprenticeship includes:

  • A mixture of face to face and skype/phone catch ups every 4-6 weeks
  • A mixture of on and off the job training, including workshops and webinars
  • Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer
  • Feedback sessions to discuss progress
  • Obtain Functional Skills in English and maths (if you don’t already have GCSE)
  • 30 hours paid work every week  

At Potton Hall Spa you will be working towards a Level 2 Food and Beverage Hospitality Apprenticeship standard over the course of 15 months.

Responsibilities:

  • Greet, serve and look after our guests
  • Maintain the highest standards of cleanliness and safety
  • Work with the team to create a friendly atmosphere our guests will love
  • Know the menus inside out, making recommendations to our guests

You don’t even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a Level 2 Hospitality Team Member Apprenticeship, you will be able to support the running of our businesses, creating some amazing moments!

What your apprenticeship includes

  • A mixture of face to face and skype/phone catch ups every 4-6 weeks
  • A mixture of on and off the job training, including workshops and webinars
  • Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Trainer
  • Feedback sessions to discuss progress
  • Obtain Functional Skills in English and maths (if you don’t already have GCSE)
  • 30 hours paid work every week

At Potton Hall Spa you will be working towards a Level 2 Food and Beverage Hospitality Apprenticeship standard over the course of 15 months.

Where you'll work

Blythburgh Rd
Saxmundham
IP17 3EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working

Other requirements

  • The closing date is just a guide, if a suitable candidate is found before the closing date then the vacancy may close early

About this employer

Potton Hall Spa is all about YOU. We know how vital taking time out is for your wellbeing and a visit to our spa, on any package, will deliver just that and much more. We take pride in ensuring you have a memorable me-time from the moment you walk in to the time you leave our retreat. Our packages allow you to choose from, doing as little as just coming along and enjoy the grounds, to as much as having a total body, mind and soul recharge with relaxation right down to your nervous system (A complete overhaul) Our chosen skin wellness brand, ELEMIS, with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results, enables Potton Hall Spa to harness the power of nature’s finest actives, high performance delivery systems, and revolutionary technology to deliver clinically proven results you can see and feel. Other treatments:- Bamboo Massage, Hot Stone Massage, Nails, Floatation, Waxing, Tinting Tinting Treatments. Spa packages include Processco and snack.

https://potton-hall.co.uk/spa/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Ongoing support and development

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000042696.

Apply now

Closes on Tuesday 18 August 2026

After signing in, you’ll apply for this apprenticeship on the company's website.