Apprentice Office Assistant
Rainbow Restoration
NOTTINGHAM (NG16 4FL)
Closes in 16 days (Friday 31 July 2026 at 11:59pm)
Posted on 14 July 2026
Contents
Summary
This is an exciting opportunity to gain a Business Admin Level 3 qualification as an Apprentice Office Assistant. You will support in tasks such as; taking telephone calls and booking in appointments.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday – Friday – 9am – 5pm with 30 minutes lunch break
37 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day-to-day responsibilities will include:
- Answering incoming telephone calls dealing with customer enquiries professionally and compassionately.
- Booking appointments for surveyors, technicians and restoration works.
- Making initial contact calls to policyholders (PHs) to introduce our company, explain the restoration process and arrange appointments.
- Liaising with loss adjusters, insurance companies, policyholders and contractors.
- Preparing and sending reports, updates and correspondence to loss adjusters and insurers.
- Maintaining accurate records using our job management systems.
- Monitoring job progress and ensuring all documentation is up to date.
- Supporting the wider administration team with general office duties.
- Developing an understanding of insurance restoration processes and industry procedures.
Where you'll work
UNIT 14
CROMFORD ROAD INDUSTRIAL EST
LANGLEY MILL
NOTTINGHAM
NG16 4FL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
Flood and fire damage restoration, as well as being trained in asbestos removal and leak detection. As a company we also deal with cleaning requests and clearances, particularly void clearances and end of tenancy clearances.
https://www.rainbowrestoration.co.uk/about-us/ (opens in new tab)
Company benefits
- 28 days annual leave (20 days + bank holidays)
- On site free parking
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential to become a claims handler which would entail handling your own claims, running the diary.
- There is also the potential for the right candidate to become an office manager
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC2000042692.
Apply now
Closes in 16 days (Friday 31 July 2026 at 11:59pm)