Social Media Apprentice
FRED. OLSEN CRUISE LINES LIMITED
Ipswich (IP1 5LL)
Closes in 23 days (Friday 7 August 2026)
Posted on 14 July 2026
Contents
Summary
Start your career in social media marketing with Fred. Olsen Cruise Lines. Join our team to create engaging content, support digital campaigns and grow online communities. Gain hands-on experience, develop valuable digital marketing skills and work towards a recognised qualification in a supportive, creative and dynamic environment.
- Wage
-
£16,000 a year
- Training course
- Content creator (level 3)
- Hours
-
Monday- Friday 9:00am- 5:00pm with a 1 hour lunch break.
35 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working closely with the Social Media Manager and Social Media Executive, you will gain hands-on experience supporting the day-to-day running of our social channels, helping to create engaging content, support campaigns, build online communities and contribute to our wider social media strategy.
You’ll learn how to manage brand channels, create platform-specific content, support influencer activity, analyse performance and use social insights to help shape future campaigns. This role is ideal for someone who is passionate about social media, enjoys storytelling and wants to develop a career within content marketing and the travel industry.
Main Role Responsibilities:
- Support the team in monitoring and responding to conversations across our social media channels
- Help engage with guests and online communities in an authentic and positive way
- Assist with responding to customer messages and comments, working alongside our customer contact team
- Escalate customer service queries or reputation concerns to the appropriate teams
- Support the creation, scheduling and publishing of content across social media platforms
- Assist with maintaining the social media content calendar
- Support content approval processes and publishing workflows
- Help create and edit social content, including photography, video and short-form content
- Help source and organise high-quality guest-generated content
- Monitor social conversations, trends and competitor activity using social media tools
- Keep up to date with emerging platforms, creators and cultural trends
- Support the tracking of social media performance, including engagement, reach and audience growth
Where you'll work
Fred Olsen Limited
Fred Olsen House
42 White House Road
Ipswich
IP1 5LL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Content creator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret the aims of the brief.
- Research ideas and concepts to meet the brief.
- Evaluate brand requirements and brand guidelines.
- Prepare a mood board or other visual aid for the content to be created.
- Present ideas, pitches and proposals for creative content to be further developed.
- Storyboard and outline script their ideas for content to be developed.
- Interpret data, consider its integrity and use it to inform content.
- Develop accessible written content for different platforms and devices.
- Apply best practice and inclusive language when creating content.
- Write and edit copy or scripts for use on different channels and platforms.
- Create or capture visuals and audio using standard packages and equipment.
- Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
- Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
- Identify and recommend the platform/s or channel/s to use for the media campaign.
- Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
- Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
- Monitor user experience to ensure content is focused on maximising engagement.
- Analyse the differences between audiences using audience segmentation techniques and data.
- Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
- Use continuing professional development planning to support own current and future training and development needs.
- Operate effectively within the production workflow to meet production timelines.
- Interpret the aims of the brief.
- Research ideas and concepts to meet the brief.
- Evaluate brand requirements and brand guidelines.
- Prepare a mood board or other visual aid for the content to be created.
- Present ideas, pitches and proposals for creative content to be further developed.
- Storyboard and outline script their ideas for content to be developed.
- Interpret data, consider its integrity and use it to inform content.
- Develop accessible written content for different platforms and devices.
- Apply best practice and inclusive language when creating content.
- Write and edit copy or scripts for use on different channels and platforms.
- Create or capture visuals and audio using standard packages and equipment.
- Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
- Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
- Identify and recommend the platform/s or channel/s to use for the media campaign.
- Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
- Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
- Monitor user experience to ensure content is focused on maximising engagement.
- Analyse the differences between audiences using audience segmentation techniques and data.
- Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
- Use continuing professional development planning to support own current and future training and development needs.
- Operate effectively within the production workflow to meet production timelines.
Training schedule
This is an Apprenticeship; the successful candidate will work towards the Level 3 Content Creator qualification which has an estimated course duration of 18 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college.
You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.
You'll have the opportunity to gain hands-on experience with an award-winning cruise and travel brand. With structured learning and support throughout your apprenticeship, you'll develop practical skills in social media, content creation, community management and digital marketing, helping you build a strong foundation for your future career.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
Other requirements
The successful candidate must hold a full UK driving licence and have access to their own transport. Occasional travel will be required as part of the role, including opportunities to visit our ships and support activities across the business.
About this employer
At Fred. Olsen Cruise Lines, we believe a cruise is different to a holiday. A cruise is about the joy of the journey, as well as the destinations you visit, and exploring the world from the wonderful vantage point of the ship and the sea. We plan our cruises differently. Our team of Journey Planners change our itineraries every year - unlike some other cruise lines who always sail the same routes. We also put as much time into planning scenic cruising on every sailing as we do in choosing the destinations themselves. As a result, we have won Cruise Critic’s award for best itineraries 5 years in a row. Our smaller-sized ships have been elegantly designed and they all look and feel like ships with wide open deck spaces as well as lounges and restaurants which have been meticulously planned to ensure you have a wonderful experience. The smaller size of our ships also allows us access to more interesting places, such as Norway’s lesser known Fjords. It also means we can dock in the heart of some of the world’s most fascinating cities. With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.
Company benefits
Fred. Olsen Cruise Lines offer a wide range of benefits including AXA medical, Life Assurance, enhanced maternity/paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- We hope that, upon successful completion of the apprenticeship, the successful candidate will progress into a permanent full-time role within the Marketing team
Ask a question
The contact for this apprenticeship is:
FRED. OLSEN CRUISE LINES LIMITED
Jess Cundall
jess.cundall@fredolsen.co.uk
07350368631
The reference code for this apprenticeship is VAC2000042629.
Apply now
Closes in 23 days (Friday 7 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.