Customer Service Apprenticeship - Oxbridge

STEVENSONS OF OXBRIDGE LTD

STOCKTON ON TEES (TS18 4AR)

Closes in 30 days (Friday 14 August 2026)

Posted on 14 July 2026

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Contents

Summary

Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.

Wage

£16,926 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday (Times to be confirmed).

30 hours a week

Start date

Monday 17 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be responsible for:

  • Deliver exceptional customer service to all customers by exceeding our customers' expectations
  • Work to deliver the Company Mission of rescuing shoppers from poor customer service
  • Be fast, polite and efficient in my duties
  • Support my colleagues with cover for sickness and holidays
  • Ensure accuracy with all till and cash operations
  • Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive off's
  • Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented
  • Work to deliver the Company's Vision and work within its values
  • Understand my responsibility, especially on till 1
  • Providing great customer service
  • Accurately and correctly accounting for all transactions
  • Observing all activities on site - inside and out
  • Inform management of any customer feedback
  • Taking payments for all fuel transactions accurately
  • Scanning stock accurately for sale
  • Happy and satisfied customers
  • Customer feedback
  • Keeping myself, colleagues, customers safe
  • How I align to the Company Values

A happy person that greets our customers with a smile.

Observant to what is going on around the whole site.

Passionate about every role I undertake.

Willing to learn new tasks to make me more rounded in the business.

Smile and provide great customer service.

Help to support my colleagues.

Fail to live up to the company Vision, Mission and Values.

Where you'll work

87-91 OXBRIDGE LANE
STOCKTON ON TEES
TS18 4AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative

About this employer

Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Customer Service Level 3.

Ask a question

The contact for this apprenticeship is:

METAGEDU APPRENTICESHIPS LTD

Karina Khosla

kkhosla@metagedu.io

The reference code for this apprenticeship is VAC2000042499.

Apply now

Closes in 30 days (Friday 14 August 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.