IT Apprentice

MAGNAVALE LIMITED

Chesterfield (S42 5UY)

Closes in 16 days (Friday 31 July 2026 at 11:59pm)

Posted on 14 July 2026

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Summary

This is a great opportunity to learn with a clear route to grow as your skills develop. You'll work closely with the IT Director, and a small, hands-on team, so you'll see the full breadth of the function - helpdesk, infrastructure, security and in-house software, rather than being confined to a narrow queue of tickets. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

wage reviewed at each apprenticeship milestone

Training course
Information communications technician (level 3)
Hours
Monday - Friday (Times to be confirmed).

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as first point of contact for IT support requests via phone, email and helpdesk, across all four sites
  • Log, triage and resolve routine incidents: password resets, account access, printer and hardware faults, software installs
  • Set up and configure end-user devices (laptops, desktops, handhelds) and peripherals
  • Escalate more complex issues to the wider IT team with clear, well-documented information
  • Maintain accurate records of issues, resolutions and equipment in the IT asset register
  • Support basic user administration tasks (starters, leavers, permissions) under supervision
  • Assist with routine checks on servers, network equipment and backups
  • Follow, and help maintain, IT documentation such as setup guides and known-issue logs
  • Complete all off-the-job training and coursework required by the apprenticeship standard

Where you'll work

Magnavale House Park Road
Holmewood Industrial Park Holmewood
Chesterfield
S42 5UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESTERFIELD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

As part of your apprenticeship, and dependent on your prior attainment and age, you may be required to complete English and Maths Functional Skills, which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative

About this employer

Magnavale Limited is a leading temperature-controlled storage and logistics company operating across four UK sites — Chesterfield, Easton, Scunthorpe and Warrington with future expansion planned — supporting the five current businesses within the group. IT is central to daily operations, from warehouse management and EDI trading links with major retailers, to Magnex, our internally developed platform that runs booking, tracking and reporting tools used across the business.

This is a genuine opportunity to learn IT support and software fundamentals inside a live, operational business, with a clear route to grow beyond first-line support as your skills develop.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship is deliberately structured to grow. Depending on your interests and aptitude, a typical progression looks like:

  • Level 2 (Infrastructure & Systems): supporting servers, network hardware, on-site data centre equipment, and Microsoft 365 / Windows Server administration
  • Level 3 (Platform & Development): gaining exposure to the Magnex platform - Node.js applications, SQL, Git - assisting with testing, bug fixes and documentation under guidance
  • Level 4 (Security & Integration): involvement in the company's ISO 27001 security programme, EDI/data integration work (e.g. Tradacoms, EDIFACT), and vendor-facing projects

Where your progress and the needs of the business align, this role can develop into a permanent IT Support, Junior Developer, or IT Systems role on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

01246500681

The reference code for this apprenticeship is VAC2000042393.

Apply now

Closes in 16 days (Friday 31 July 2026 at 11:59pm)