Apprentice Neighbourhood Advisor

Peaks and Plains Housing Trust

NEWTON STREET (SK11 6QJ)

Closes in 12 days (Monday 27 July 2026)

Posted on 14 July 2026

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Summary

Looking for a rewarding first step in your career? Join Peaks and Plains Housing Trust as a Neighbourhood Advisor Apprentice. Gain hands-on experience, earn while you learn, achieve a recognised qualification and help create safe homes and thriving communities across East Cheshire and the High Peak.

• Wage:

  £15,434.03 a year

  Minimum wage rates (opens in new tab)

  Starting Salary £15,434.02 in the first year, increasing in the second year in accordance with our apprentice policy statement (Currently £22,888.09).

• Training course: Housing and property management assistant (level 2)
• Hours: Full-time, Monday-Friday, 37 hours per week, between the hours of 8.30am-5.00pm.

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the Neighbourhood team with tenancy-related queries, helping to respond to customers in a professional, timely and helpful way.
• Provide accurate information to customers, keeping them updated and escalating more complex issues to the right colleague.
• Provide administrative support to the Neighbourhood team, including support with sign-ups, tenancy changes, terminations, allocations, lettings, transfers, garage tenancies, assignments, successions and mutual exchanges.
• Assist colleagues with preparing documents, updating systems, arranging appointments and recording outcomes accurately.
• Help to maintain accurate customer and property records in line with service standards and data protection requirements.
• Develop an understanding of housing policies, procedures and systems, applying apprenticeship learning into day-to-day.
• Support continuous improvement of processes and customer communications.
• Work positively with colleagues, partners and contractors.
• Take responsibility for apprenticeship learning and development.

Where you'll work

CHESHIRE PEAKS
AND PLAINS HOUSING TRUST
THE ROPEWALKS
NEWTON STREET
SK11 6QJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Housing and property management assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
• Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
• Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
• Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
• Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
• Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
• Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
• Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
• Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

You will complete a level 2 apprenticeship in Housing and Property Management accredited by the Chartered Institute of Housing and delivered by The Learning Foundry.  Your workshops and tutorials will be delivered online. You will also have a dedicated coach to provide support along the way.  

More training information

The Learning Foundry are proud to deliver outstanding housing qualifications accredited by the Chartered Institute of Housing (CIH).

As part of The Regenda Group, they understand housing and are a training provider with social value at the core. Apprenticeship programmes are developed by the sector, for the sector and are delivered by industry experts who understand the challenges you face day-to-day.

Working with a wide range of housing associations, sharing best practice to develop a dynamic future housing workforce.

Requirements

Desirable qualifications

GCSE in:

• English Language (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Non judgemental

Other requirements

This is a great opportunity for someone who enjoys working with people, wants to learn, and is interested in social housing, customer service or public service.

About this employer

We manage over 5000 homes across East Cheshire and the High Peak and we work with our customers and partners to provide safe homes and thriving communities. The successful applicant will be gaining experience of working for an organisation that makes a difference to people's lives and neighbourhoods. Culture wise we offer a friendly, welcoming environment. We are committed to training and development and invest in this to help people get to where they want to be.

https://www.peaksplains.org/about-us/work-for-us/ (opens in new tab)

Company benefits

Enjoy agile working, 33 days' holiday plus your birthday off, a health cash plan, wellbeing support, pension contributions of up to 12%, career development, retail discounts and flexible benefits to help you thrive at work and beyond.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of your Level 2 CIH Housing and Property Management apprenticeship, you’ll have the skills and knowledge to progress into roles such as Neighbourhood Advisor, Housing Assistant or Customer Services Advisor. With experience and further development, you could progress into roles including Neighbourhood Officer, Housing Officer or specialist housing positions, supported by ongoing training and professional qualifications.  Whilst the Trust cannot guarantee a permanent role will be offered following the achievement of your apprenticeship, many of our apprentices have continued to work for us, enjoying successful housing careers. 

Ask a question

The contact for this apprenticeship is:

THE LEARNING FOUNDRY LIMITED

humanresources@peaksplains.org

08000121311

The reference code for this apprenticeship is VAC2000042383.

Apply now

Closes in 12 days (Monday 27 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.