Customer Service Apprentice

MATTISHALL GOLF CLUB LTD

DEREHAM (NR20 3JY)

Closes in 17 days (Friday 31 July 2026 at 11:59pm)

Posted on 13 July 2026

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Summary

To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Sunday, shift rota to be confirmed.

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To support the general manager in the day to day running of the club
  • Be responsible for own training and development ie first aid
  • To assist with marketing ideas and initiatives
  • Support and work alongside the club professionals
  • Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained.  Assist with stock-take quarterly on shop sales stock.  Annual stock-take required (31st October) for accounting of all stock
  • Liaise with suppliers
  • Work to encourage new members both to the Golf Club and Academy
  • Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
  • Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
  • Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
  • Maintain course etiquette and rules.
  • To be aware of fire drills and health and safety

Where you'll work

48 SOUTH GREEN
MATTISHALL
DEREHAM
NR20 3JY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Patience

Other requirements

An interest in golf is desirable but not essential

About this employer

Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.

https://www.mattishallgolfclub.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Potential full-time employment.

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000042261.

Apply now

Closes in 17 days (Friday 31 July 2026 at 11:59pm)