Apprentice IT Technician

Cranswick Fresh Poultry

Suffolk (IP23 8BW)

Closes in 20 days (Thursday 30 July 2026 at 11:59pm)

Posted on 10 July 2026

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Summary

Cranswick is delighted to be able to offer this Level 3 Information Communication Support Technician. This is an excellent opportunity to work within a busy IT Support Team, providing IT support to both office staff and the factory.

• Wage:

  £22,422.40 a year

  Minimum wage rates (opens in new tab)

  · Level 3 Information Communications Technician qualification on completion of the apprenticeship.

  · Pension – 3% employer contributions/5% employee contributions.

  · Discounted local gym membership

• Training course: Information communications technician (level 3)
• Hours: Shift pattern: Monday-Friday on a 3 week rotation: 06:00-15:00,08:00-17:00,09:00-18:00.

  40 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the IT helpdesk to resolve and advise on user queries relating to desk user PCs and business applications including critical factory systems.
• Assist the IT team in the implementation and delivery of key projects and processes.
• Assist with software upgrades and rollouts.
• Resolve network cabling/switch issues alongside engineering.
• Plan and carry out maintenance of IT systems, applying updates as required whilst ensuring that downtime is minimised.
• Install/replace PC’s, laptops and tablets as directed.
• Supporting other Eastern areas

Where you'll work

Cranswick Fresh Poultry
Oaksmere Business Park
Yaxley
Suffolk
IP23 8BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

All training will be delivered remotely by Learn-Tech. You will have regular webinars and meeting with a tutor via video call.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Number skills
• Analytical skills
• Logical
• Team working

Other requirements

Due to our location, you would require a driving license and access to a car. 

About this employer

Cranswick Country Foods Poultry is hiring at our state-of-the-art, purpose-built processing facility in Eye, Suffolk. 

Company benefits

• Death-in-service insurance
• Access to our ‘Feed your Well-being’ hub, offering a range of retail, restaurant and entertainment discounts and well-being support

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, we would expect for you to progress into an IT Support Technician role and continue your learning and development.

Ask a question

The contact for this apprenticeship is:

Cranswick Fresh Poultry

Daniel Buzzard

Daniel.Buzzard@Cranswick.co.uk

07425661607

The reference code for this apprenticeship is VAC2000041928.

Apply now

Closes in 20 days (Thursday 30 July 2026 at 11:59pm)