Apprentice Engineering Service Technician
MAKITA (UK) LIMITED
Feltham (TW13 7EJ)
Closes in 22 days (Monday 3 August 2026)
Posted on 10 July 2026
Contents
Summary
To provide service support to our Service Agents, Distribution, end users and internal departments, especially Customer Services and Sales force. This support will involve telephone help, repair of machines, preparation of reports and warranty processing.
- Wage
-
£16,380 a year
- Training course
- Engineering and manufacturing support technician (level 3)
- Hours
-
Monday - Friday, 8.00am - 4:30pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
4 years
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide telephone help for Technical/Product and Application Usage to internal staff, Sales force and all external sources
- Repair of all tools, electric cordless and petrol in a timely and accurate manner.
- Ability to diagnose tool problem with minimal assistance.
- Ability to repair to company KPI targets.
- Be able to provide written Technical Reports as and when required.
- Knowledge of Makita’s warranty policy and tool safety procedures.
- Advise customers of repair, quote and maintain contact with customer to prevent backlogs and maintain good customer care.
- Trained in all aspects of Test Equipment.
- To assist in performing other assignments as required by the nature of the job and by Management.
- To be available to work reasonable amount of overtime as required by the nature of business if reasonable notice is given.
- Adhere to Health and Safety rules and responsibilities document.
- Be aware and observe all safety precautions and fire procedures.
- Maintain work area in a clean, safe, and orderly condition.
Where you'll work
Unit 5, Vector Park, Forest Road
Feltham
TW13 7EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
Training course
Engineering and manufacturing support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Follow health and safety regulations, standards, and guidance.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. For example, segregation of resources for reuse, recycling and disposal.
- Comply with engineering standards and regulations. For example, British Standards (BS), International Organisation for Standardisation standards (ISO). European Norm (EN).
- Analyse engineering and manufacturing data and information to support technical outputs. For example, read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals.
- Apply scientific, technical or engineering principles.
- Apply problem solving techniques to solutions for identified technical problems.
- Organise, plan and prioritise workflow and scheduling of work with stakeholders.
- Identify, organise and use resources to complete tasks, considering cost, quality, safety, security and environmental impact.
- Produce job specific technical outputs. For example, engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals and specifications.
- Provide support and guidance for handover of work to stakeholders. For example, checklists, product or process status, access to supporting documents.
- Record information - paper based or electronic. For example, energy usage, equipment service records, test results, handover documents, checklists.
- Follow standard operating procedures.
- Follow manufacturer's instructions. For example, safe instructions for use of products, processes and machinery.
- Apply quality assurance and control principles and practices. For example, conduct physical checks, take samples, inspections or tests.
- Apply continuous improvement techniques.
- Apply team working principles.
- Communicate in writing with others for example, stakeholders, colleagues, and managers.
- Communicate with others verbally for example, colleagues and stakeholders.
- Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
- Carry out and record learning and development activities.
- Apply equity, diversity and inclusion procedures.
- Follow health and safety regulations, standards, and guidance.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. For example, segregation of resources for reuse, recycling and disposal.
- Comply with engineering standards and regulations. For example, British Standards (BS), International Organisation for Standardisation standards (ISO). European Norm (EN).
- Analyse engineering and manufacturing data and information to support technical outputs. For example, read and interpret text, data, engineering drawings, work instructions, method statements, operation manuals.
- Apply scientific, technical or engineering principles.
- Apply problem solving techniques to solutions for identified technical problems.
- Organise, plan and prioritise workflow and scheduling of work with stakeholders.
- Identify, organise and use resources to complete tasks, considering cost, quality, safety, security and environmental impact.
- Produce job specific technical outputs. For example, engineering drawings, quality control management, computer control programming, business improvement, adverse incident reports, technical investigations, equipment appraisals and specifications.
- Provide support and guidance for handover of work to stakeholders. For example, checklists, product or process status, access to supporting documents.
- Record information - paper based or electronic. For example, energy usage, equipment service records, test results, handover documents, checklists.
- Follow standard operating procedures.
- Follow manufacturer's instructions. For example, safe instructions for use of products, processes and machinery.
- Apply quality assurance and control principles and practices. For example, conduct physical checks, take samples, inspections or tests.
- Apply continuous improvement techniques.
- Apply team working principles.
- Communicate in writing with others for example, stakeholders, colleagues, and managers.
- Communicate with others verbally for example, colleagues and stakeholders.
- Use information and digital technology. Comply with GDPR and cyber security regulations and policies.
- Carry out and record learning and development activities.
- Apply equity, diversity and inclusion procedures.
Training schedule
Apprentices will be required to attend college at least x1 day per week at Uxbridge Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Work towards gaining a full qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Non judgemental
- Initiative
About this employer
Since 1972, Makita UK Ltd has been dedicated to delivering innovative, high-quality power tools and solutions for the highest demands in construction, industry, horticulture and many other areas, and to empower professionals and enthusiasts alike to achieve their goals.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible full time permanent role at the end of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
Alice Armson
alice.armson@hruc.ac.uk
01895 853333
The reference code for this apprenticeship is VAC2000041902.
Apply now
Closes in 22 days (Monday 3 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.