Rental Controller Customer Service Apprenticeship
NARROW AISLE LTD
TIPTON (DY4 7AU)
Closes in 21 days (Friday 31 July 2026 at 11:59pm)
Posted on 10 July 2026
Contents
Summary
- Develop the essential skills required to deliver high-quality service across diverse retail, corporate, or call centre environments.
- Apprenticeships provide an excellent entry-level gateway into the professional world. It builds universal, highly transferable skills that are valued in almost every sector.
- Wage
-
£17,550 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 37.5 hours, exact times to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 3 August 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Ensuring operation of the FFR is active, being available to take calls at the desk.
- Deal with all customers and colleagues in a professional & timely manner via phone and email.
- Complete the process from lead to order to off hire with customers on rental enquiries.
- Maintain the Protean systems and keep them accurate with the rental fleet changes.
- Assist business development managers with hires.
- Work closely with the hired engineers in the workshop to ensure lead times are met.
- Ensure all invoicing is done each month and resolve any queries in a timely manner.
- Liaise with our 3rd party transport company to book deliveries and collections.
- Assist with frequent stock takes on trucks, batteries, chargers, and masts.
- To undertake this role in compliance with Health and Safety requirements.
- Whilst the above responsibilities outline the main functions of this position, management may.
- From time to time, ask you to undertake other duties.
Where you'll work
GREAT WESTERN WAY
GREAT BRIDGE
TIPTON
DY4 7AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- On the job mentoring.
- Skills coach visits.
- Online Modules
- Work place shadowing.
- Monthly Masterclasses with the training provider.
More training information
- Monthly online virtual masterclasses with the skill coach with the training provider.
- Being taught a selection of customer service modules and practices.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Motivated and Willing to learn
Other requirements
- Ability to communicate effectively with a wide range of individuals and groups.
- Have excellent interpersonal skills and be integrative with other departments and colleagues in the workplace.
- An ability to undertake complex work in a planned and systematic manner.
- Be organised, good at prioritising and follow the correct procedures in the company.
- Demonstrable sound decision-making and negotiation skills.
- Good listening skills and be creative with ideas.
- Able to take direction from management.
- Be able to work on your own initiative.
- Willingness to be flexible to help the Company meet challenging demands.
- The ability to pay attention to detail whilst maintaining a sense of the bigger picture.
- Be self-motivated.
- Work effectively as a team player.
- Have experience of working with customers.
- Have exceptional administration skills.
- Be a motivated and hardworking individual with a sales bias who has a desire to learn and wants to strive to improve the rental side of the business both economically and commercially.
- Be professional, always provide a good customer service and build / maintain good relationships with customers.
- Must be punctual and reliable.
- Possess commercial acumen.
- Work well under pressure and used to a fast-paced working environment to meet deadlines.
About this employer
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At Narrow Aisle, we hold a deep appreciation for our employees, considering them to be our most valuable asset.
We firmly believe in providing them with not just jobs, but opportunities to innovate and excel. Our commitment to collaboration, innovation, approachability, and transparency is not just a set of values; it’s a promise to our dedicated team.
We encourage an environment where every employee’s voice is not only heard but also embraced, allowing them to be at the core of driving our business forward. This commitment underscores our belief that our people play a pivotal role in the success and continued growth of Narrow Aisle.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Full time as a Rental Controller at this fantastic business.
- Qualified Customer Service Practitioner L2.
- Can progress to Customer Service Specialist L3 within the role.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Angela Gordon
angela.gordon@junipertraining.co.uk
The reference code for this apprenticeship is VAC2000041878.
Apply now
Closes in 21 days (Friday 31 July 2026 at 11:59pm)