Marketing Customer Journey Apprentice

Lohmann & Rauscher (L&R)

Staffordshire (DE13 9PS)

Closes in 16 days (Friday 31 July 2026 at 11:59pm)

Posted on 13 July 2026

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Summary

The Customer Journey Coordinator will support the delivery of digital communications across multiple channels, helping to engage customers, enhance brand visibility, and drive marketing effectiveness.

Wage

£15,600 a year

Minimum wage rates (opens in new tab)

Increases available upon successful completion of apprentice modules

Training course
Multi-channel marketer (level 3)
Hours
Monday to Friday, 9am to 5pm

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Campaign & Content Support:

  • Support the planning and execution of digital marketing campaigns across email, social media, and web platforms
  • Assist in the creation and scheduling of engaging content for channels such as Facebook, LinkedIn and other social platforms
  • Support the development, build, and deployment of email campaigns, ensuring accuracy and alignment with brand guidelines
  • Contribute to the maintenance of website content, ensuring it is accurate, relevant, and optimised for user experience
  • Digital & CRM Activity
  • Support the team with CRM activity, including preparing and uploading communications
  • Assist with maintaining customer contact data and ensuring data accuracy
  • Monitor campaign performance and support with reporting where required

General Marketing Support:

  • Work collaboratively with the wider marketing team to deliver integrated omnichannel campaigns
  • Ensure all communications adhere to brand, compliance, and approval processes
  • Provide general marketing support across projects and campaigns as required
  • Provide administrative and coordination support to the marketing team
  • Help manage shared inboxes, schedules, and campaign timelines
  • Support with supplier or agency coordination where required

Learning & Development:

Undertake the Level 3 Multi Channel Marketer Apprenticeship

In addition, develop knowledge across key marketing areas and apply learning in a practical business environment:

  • Digital marketing
  • Customer journey planning
  • Campaign development
  • Data and analytics

Where you'll work

1 Wellington Court
Lancaster Park
Burton-on-Trent
Staffordshire
DE13 9PS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE PROFESSIONAL ACADEMY LIMITED

Training course

Multi-channel marketer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.
  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.

Training schedule

Training will take place at our offices based in Burton Upon Trent, Staffordshire. 

 

More training information

Our training provider, Professional Academy, will build a personalised programme around the requirements of the apprenticeship and your personal experience and needs. 

 

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Creative
  • Creative mindset
  • Positive, can-do attitude
  • Professional and reliable

Other requirements

Full UK Driving License (or working towards) as you may be required to travel to marketing events. Also, our office is not on a bus route so not easily accessible if you cannot drive.

About this employer

Lohmann & Rauscher (L&R) is a global medical company operating across 29 countries with head offices in Vienna and Rengsdorf.

We have 5,400 employees worldwide, represented in all important markets and across all regions.

Locally in the UK our head office is based on the outskirts of Staffordshire surrounded by lots of greenary.

https://lohmann-rauscher.co.uk/ (opens in new tab)

Company benefits

25 days annual leave per annum, hybrid working (2 days per week in the office) benefits platform with access tio various discounts, private medical insurance, life assurance, discretionary Company bonus, early finish Friday where possible.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We have a diverse marketing team with areas of specialist including brand management, digital marketing, events and both consumer and B2B approaches – this role will get exposure to all aspects to build skills for future development within the company. 

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE PROFESSIONAL ACADEMY LIMITED

Leanne Stevens

Leanne.Stevens@uk.LRMed.com

The reference code for this apprenticeship is VAC2000041851.

Apply now

Closes in 16 days (Friday 31 July 2026 at 11:59pm)