Customer Service Practitioner Apprentice

IVYBRIDGE TOWN COUNCIL

IVYBRIDGE DEVON (PL21 0SZ)

Closes in 21 days (Friday 31 July 2026 at 11:59pm)

Posted on 10 July 2026

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Summary

The main purpose of this role is to provide clerical, administrative, and customer service support to ensure the efficient day-to-day operation of the Town Hall and, where required, The Watermark. As a Customer Service Apprentice, you will gain valuable workplace experience while working towards a nationally recognised qualification.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

If eligible, the successful candidate may take advantage of membership of the Local Government Pension Scheme

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am - 3.30pm

30 hours a week

Start date

Friday 23 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Undertake clerical tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, data input and retrieval, as required
  • Assist with distribution of incoming mail and despatch of outgoing mail as required
  • Receive telephone and personal enquiries and take appropriate action to ensure that such enquiries are properly responded to, either responding personally or redirecting to an appropriate officer
  • Assist in all customer facing areas of the Town Council, (including The Watermark Information Centre)
  • Assist with any marketing activities, as required
  • Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation
  • Support in organisation of Annual Town Meetings, civic events, and public consultations
  • Conform to, actively commit to, and promote Ivybridge Town Council both with internal and external customers when using any communication media, including telephone, email and face to face
  • Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems
  • Work with information technology and associate systems in accordance with Ivybridge Town Council policies and to observe data protection guidelines
  • Co-operate with the council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post
  • Carry out the duties and responsibilities of the post in compliance with the Town Council’s Equal Opportunities policies
  • Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibility of the post

Where you'll work

IVYBRIDGE TOWN COUNCIL
TOWN HALL ERME COURT
LEONARDS ROAD
IVYBRIDGE DEVON
PL21 0SZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Majority of the training will be done in the workplace, with the occassional workshop taking place at college. 

An Assessor will visit frequently with reviews taking place every 12 weeks. 

Requirements

Essential qualifications

GCSE in:

English (grade 4 / C)

Desirable qualifications

GCSE in:

Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Ivybridge Town Council provides a wide range of services and support for the local community, including managing parks, open spaces, allotments and Woodlands Cemetery; improving biodiversity and tackling the climate and ecological emergency; supporting local events, charities, community groups and youth services; and operating The Watermark as a hub for the community, arts, entertainment and business.

The Council works with residents, organisations and partner authorities to represent local views, support community initiatives, provide facilities, and help make Ivybridge a thriving and welcoming place to live, work and visit.

https://www.ivybridge.gov.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

After a successful completion of the apprenticehip, you will hold a Level 2 Customer Services Practitioner qualification. 

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000041850.

Apply now

Closes in 21 days (Friday 31 July 2026 at 11:59pm)