Level 3 Business Administration Apprentice - Railway Medical, Blyth

RAILWAY MEDICAL GROUP

Blyth (NE24 1HD)

Closes in 17 days (Monday 27 July 2026 at 11:59pm)

Posted on 10 July 2026

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Summary

Railway Medical Group are looking for a Medical Administration Apprentice to join their team. The right candidate will provide an efficient service regarding patient records registration and removal, provide an effective reception service to patients and maintain a courteous service to all patients, doctors, health care team members and the public.

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

£8 per hour

Training course
Business administrator (level 3)
Hours
Monday - Friday, times may vary between 8.00am - 6.30pm.

37 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Processing online access requests, ensuring data is accurate, and conforms to GDPR guidelines
  • Scanning documents and issuing to correct departments
  • Registering new patients onto the EMIS system, following practice guidelines and GDPR requirements
  • Removing data of patients who have moved/changed practice, following practice guidelines and GDPR requirements
  • Taking telephone calls, answering general queries, explaining surgery procedures, making new and follow up appointments, receiving and processing requests for home visits and repeat prescriptions in a consistently friendly and professional manner.
  • Promtly dealing with urgent queries
  • Completing all administrative duties carefully and competently always maintaining a high standard of work despite the pressures of a busy general practice
  • Always ensuring confidentiality and adhering to GDPR

Where you'll work

Gatacre Street
Blyth
NE24 1HD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE NORTHUMBERLAND COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administrator Apprenticeship Standard qualification
  • On site or weekly classroom delivery 
  • 6 hours per week off the job

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Based in Blyth, Railway Medical Group are proud to work as a team to provide the best primary care to the people of Blyth. They aim to care and respect patients throughout their lives, whether they are acutely unwell, to help them prevent disease or to manage their long term conditions, whilst also supporting and respecting patients and colleagues.

https://www.railwaymedicalgroup.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possible full-time position after apprenticeship

Ask a question

The contact for this apprenticeship is:

THE NORTHUMBERLAND COUNCIL

Joanne Thompson

apprenticeships@northumberland.gov.uk

The reference code for this apprenticeship is VAC2000041825.

Apply now

Closes in 17 days (Monday 27 July 2026 at 11:59pm)