eCommerce Business Administrator Apprentice

PENNGUIN LIMITED

Jarrow (NE32 3DP)

Closes in 16 days (Thursday 30 July 2026 at 11:59pm)

Posted on 13 July 2026

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Summary

The role will involve us helping sell through our returned stock using various platforms and having an entrepreneurial approach of getting the stock sold. We are seeing the role as an entry into eCommerce and would have quite a good level of autonomy, so would be a really good role for the right candidate to get teeth into.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday- Friday 09:00- 17:00

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting Account Manager with portfolio of accounts
  • Data collection of account performance
  • Liaising with the warehouse to organise fulfilment by Amazon
  • Liaising with Finance to collate sales data
  • Updating and optimization of platform content using variety of marketing tools

Where you'll work

Enterprise House Unit 15
Rolling Mill Road
Jarrow
NE32 3DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ZENITH TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • This is a fully work-based programme
  • You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
  • You will be studying the Level 3 Business Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Expand Globally, Deliver Locally Pennguin are Europe's leading ecommerce partner trusted to drive your Business. We are your brand's digital route to market partner seamlessly delivering access, control and sustainable growth across the breadth of ecommerce.

https://pennguin.com/ (opens in new tab)

Company benefits

  • Free healthcare after passing probation- Free parking
  • PAM Wellness on starting (mental health professional counselling)
  • Staff Sales
  • Company Events

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Full time role for the right person upon completion of apprenticeship
  • Future progression within the business with the potential of being eCommerce Account Manager

Ask a question

The contact for this apprenticeship is:

ZENITH TRAINING LIMITED

Ian Wilkinson

Ian@we-are-zenith.com

01919171097

The reference code for this apprenticeship is VAC2000041688.

Apply now

Closes in 16 days (Thursday 30 July 2026 at 11:59pm)