Apprentice GP Receptionist
DR P HARRISON, DR M HANNON & DR A CLEGG
Woodville (DE11 7JE)
Closes in 15 days (Friday 31 July 2026)
Posted on 15 July 2026
Contents
Summary
Looking to start your career in healthcare? Join our welcoming team as an Apprentice GP receptionist and gain hands-on experience in a busy NHS general practice. You will develop valuable administration, customer service, and communication skills while working towards a recognised qualification and making a real difference to patients every day.
- Wage
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£15,808 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday. Morning and afternoon shifts between 8am - 6:30pm.
38 hours a week
- Start date
-
Monday 7 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice GP Receptionist, you will play an important role in supporting patients and helping the practice run smoothly. You will receive full training and support throughout your apprenticeship while working alongside experienced colleagues in a friendly healthcare environment.
Your duties may include:
- Welcoming patients and visitors and providing a professional and friendly first point of contact
- Managing incoming telephone calls and assisting patients with appointments and general enquiries
- Registering new patients and maintaining accurate patient records
- Processing repeat prescription requests and assisting with administrative workflows
- Scanning, filing, and coding medical correspondence using clinical computer systems
- Communicating effectively with patients, healthcare professionals, and external organisations
- Supporting the team with a variety of administrative duties to ensure the efficient running of the surgery
- Following policies and procedures, including patient confidentiality, safeguarding, information governance, and data protection requirements
Throughout the apprenticeship, you will gain valuable experience in healthcare administration, customer service, teamwork, communication, and information technology while working towards a Level 3 Business Administrator Apprenticeship.
Where you'll work
Burton Road
Woodville
DE11 7JE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURTON AND SOUTH DERBYSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Apprenticeship standard (can include Level 2 elements if required)
- Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- IT skills
- Non judgemental
- Organisation skills
- Patience
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Other requirements
The role involves dealing with confidential patient information and applicants will be expected to always maintain strict confidentiality. The successful candidate will be required to complete mandatory training as part of their employment. Due to the nature of general practice, the role can be busy and fast-paced, requiring excellent communication and organisational skills. Parking is available and the surgery is accessible by public transport.
About this employer
We’re an NHS GP Surgery in Woodville, Swadlincote. Our vision as a practice is to increase clinical capacity to provide high quality and timely primary care services to an ever-growing local population.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the Level 3 Business Administrator Apprenticeship, there may be an opportunity to secure a permanent position within the practice, subject to organisational requirements. The skills and experience gained will also provide an excellent foundation for further career development within GP primary care, NHS administration, or wider healthcare services.
Ask a question
The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
Jasmine James
Jasmine.James@bsdc.ac.uk
07812 963966
The reference code for this apprenticeship is VAC2000041604.
Apply now
Closes in 15 days (Friday 31 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.