IT Managed Services Apprentice

CTM Information Technology

Cambridge (CB25 9AS)

Closes in 15 days (Thursday 30 July 2026 at 11:59pm)

Posted on 9 July 2026

Print

Contents

Summary

You will have the opportunity to work in all four of our technical departments, focusing on Microsoft technologies, learning on-the-job as we maintain and support customer systems.

Wage

£18,800 a year

Minimum wage rates (opens in new tab)

£18,800 in year one, up to £30,500 in year two.

Training course
Information communications technician (level 3)
Hours
Monday to Wednesday, 8.30am to 5.30pm Friday, 8.30am to 5.00pm Thursday will be a full college day with Cambridge Regional College.

40 hours a week

Start date

Thursday 10 September 2026

Duration

1 year 6 months

Positions available

4

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The apprenticeship at CTM is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Cybersecurity, Infrastructure and Artificial Intelligence.
  • In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.
  • During your time in Cybersecurity, you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.
  • When you join the Infrastructure team, you will find out how we install and support all the IT equipment that is behind the scenes and away from the day-to-day support of users. This will give you experience with Microsoft Windows Servers, both on-premises and within the Microsoft Azure cloud.
  • The final department is Artificial Intelligence, where you will help educate users about Microsoft Copilot and the various AI tools that are available for them to use.
  • Following the successful completion of the apprenticeship, there may be an opportunity to join the team in one of our departments full-time.

Where you'll work

5 Stow Court
Stow-cum-Quy
Cambridge
CB25 9AS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

More training information

In addition, there will be an opportunity to gain Microsoft qualifications and pass the following exams: AB-900, SC-900, MD-101, MD- 102, AZ-500 and AZ-900.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Patience

About this employer

We deploy, support and secure IT systems for businesses throughout the UK using Microsoft technologies.

http://www.ctm-it.com (opens in new tab)

Company benefits

Profit share & annual performance bonus, paid training days in addition to college time, free unlimited electric vehicle charging & access to trade pricing for computer hardware and software purchases.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following the successful completion of the apprenticeship, there may be an opportunity to join the team in one of our departments full-time.

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

The reference code for this apprenticeship is VAC2000041505.

Apply now

Closes in 15 days (Thursday 30 July 2026 at 11:59pm)