Communications Assistant Apprentice FTC 16 months
Which?
LONDON (NW1 4DF)
Closes in 30 days (Saturday 8 August 2026)
Posted on 8 July 2026
Contents
Summary
You'll support our Internal Communications strategy by creating engaging content and helping colleagues stay informed. Would you like to gain hands-on experience in a supportive team where your ideas matter?
- Wage
-
£25,432 a year
- Training course
- Public relations and communications assistant (level 4)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing the Internal Comms mailbox, responding to queries and passing questions to the wider team when needed
- Supporting the planning and delivery of internal events, helping to encourage attendance and gather feedback
- Taking the lead on managing some of our internal channels, sourcing and updating content and suggesting improvements
- Working closely with Senior Internal Communications Officers to understand what different teams need and help achieve communications goals
- Supporting evaluation methods and overall reporting
Where you'll work
CONSUMERS ASSOCIATION LTD
2 MARYLEBONE ROAD
LONDON
NW1 4DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JGA LIMITED
Training course
Public relations and communications assistant (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use IT systems and software to support campaigns.
- Build stakeholder relationships and present to them in both formal and informal settings.
- Support campaigns by undertaking tasks such as desk research, event co-ordination, and database management to ensure compliance with agreed service or performance levels.
- Produce written content such as news releases, articles, social media content, bulletins, and blogs, that is accessible to meet the needs of different audiences and channels.
- Able to adapt communication styles as appropriate to the audience.
- Support the production of non-written content such as film production management, producing short user generated style content, live video streaming, social image creation, and infographic production.
- Distribute content using social media channels.
- Use qualitative and quantitative research to analyse and evaluate public relations and communications activities and present findings to project stakeholders.
- Analyse and interpret complex subjects through different communication channels and identify areas for improvement.
- Input to and review communications programmes and plans with a focus on environmental, social and governance (ESG) principles within their organisation's procedures.
- Undertake risk assessment and provide information to support stakeholder planning and strategy.
- Plan and deliver engagement activities for stakeholders, such as curating the content, supporting events, and collating feedback.
- Proofread and edit communications materials such as news releases, graphics and video, and social media content.
- Support team and colleague development through buddying or coaching.
- Contribute to activities which focus on improving sustainability within their organisation's procedures.
- Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
- Use IT systems and software to support campaigns.
- Build stakeholder relationships and present to them in both formal and informal settings.
- Support campaigns by undertaking tasks such as desk research, event co-ordination, and database management to ensure compliance with agreed service or performance levels.
- Produce written content such as news releases, articles, social media content, bulletins, and blogs, that is accessible to meet the needs of different audiences and channels.
- Able to adapt communication styles as appropriate to the audience.
- Support the production of non-written content such as film production management, producing short user generated style content, live video streaming, social image creation, and infographic production.
- Distribute content using social media channels.
- Use qualitative and quantitative research to analyse and evaluate public relations and communications activities and present findings to project stakeholders.
- Analyse and interpret complex subjects through different communication channels and identify areas for improvement.
- Input to and review communications programmes and plans with a focus on environmental, social and governance (ESG) principles within their organisation's procedures.
- Undertake risk assessment and provide information to support stakeholder planning and strategy.
- Plan and deliver engagement activities for stakeholders, such as curating the content, supporting events, and collating feedback.
- Proofread and edit communications materials such as news releases, graphics and video, and social media content.
- Support team and colleague development through buddying or coaching.
- Contribute to activities which focus on improving sustainability within their organisation's procedures.
- Apply relevant legislation, regulations, codes of practice, and ethical guidance where appropriate to their work.
Training schedule
Within the office, also hybrid working and with the training provider.
Requirements
Essential qualifications
GCSE in:
- english (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
About this employer
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful. We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
Company benefits
refer to our company advert
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
JGA LIMITED
The reference code for this apprenticeship is VAC2000041502.
Apply now
Closes in 30 days (Saturday 8 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.