Business Administrator Apprentice
ABBEY GLASS (DERBY) LTD
DERBY (DE24 8HL)
Closes in 19 days (Monday 27 July 2026 at 11:59pm)
Posted on 8 July 2026
Contents
Summary
This role will support the smooth running of all business administration functions, gaining hands-on experience across general administration and customer service. This role is designed to provide a broad foundation in business administration operations.
- Wage
-
£20,800 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
7:30am- 4.00pm
40 hours a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General Administration
- Assist with day-to-day office administration tasks, including maintaining accurate records and filing
systems - Support internal teams with document control, compliance, and general office duties
- Handle incoming calls and emails professionally, directing queries as appropriate
- Help with the preparation and review of business documentation.
- Provide general office support
Customer Service Administration
- Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions
- Process customer orders and monitor their progress through to delivery
- Provide regular updates to customers on order and shipment status as required
- Support the sales team in managing relationships and resolving complaints
Business Support Administration
- Participate in cross-departmental projects and meetings
- Support the implementation of business improvement initiatives
- Assist with data entry, reporting, and analysis as required
- Work within a Domestic Project Management Environment
Where you'll work
WETHERBY ROAD
ASCOT DRIVE
DERBY
DE24 8HL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place once a month via microsoft teams, whilst also completeing Off-The-Job training while in the workplace
More training information
If successful in being offered this position you will be enrolled onto the Business Administrator Level 3 apprenticeship programme.
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
- Business Fundamentals
- Communications and Stakeholder Engagement
- Operations and Document Management
- IT Systems and Digital Competency
- Planning, Prioritisation and Project Support
- Decision Making and Process Improvement
- Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Committed to learning
About this employer
With over 50 years of experience, Abbey & Burton Glass is a leading glazing company in Derby, manufacturing high-quality products locally with a focus on durability and performance.
All installers are NVQ-qualified and CRB-checked, with long-standing team experience, reflecting our commitment to quality, reliability, and expert workmanship.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Opportunity for a full time position within the team upon completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC2000041453.
Apply now
Closes in 19 days (Monday 27 July 2026 at 11:59pm)