Freight Booking apprentice
GEMINI FREIGHT MANAGEMENT LTD
GREENHITHE (DA9 9RD)
Closes in 17 days (Monday 27 July 2026 at 11:59pm)
Posted on 9 July 2026
Contents
Summary
Start an exciting career in freight forwarding with a fast-growing logistics business. You'll gain a recognised qualification and hands-on
training from an experienced team as you
coordinate cargo shipments for clients worldwide. No experience needed, just curiosity, an eye for detail and bags of enthusiasm.
- Wage
-
£22,000 a year
Minimum wage rates (opens in new tab)
Performance is reviewed every 6 months,
with scope for pay to grow as you progress.
We also offer an enhanced annual leave
benefit that increases with your length of
service. - Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday to Friday, 8:30am to 5:30pm.
40 hours a week
- Start date
-
Monday 10 August 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning to coordinate cargo bookings and making sure shipment details are confirmed and passed on to clients promptly.
- Managing and accurately processing all shipment documentation
- Collaborating with overseas agents to ensure compliance with booking instructions.
- Maintaining up-to-date and accurate records of all bookings and shipments in internal systems.
- Negotiating with carriers to provide clients with competitive quotes for various modes of transport (sea, air, and cross-trade).
- Liaising with clients about changes to shipment terms, costs, or quotations.
- Delivering exceptional customer service by addressing enquiries and concerns with professionalism and care, ensuring timely resolutions that enhance client satisfaction and build lasting relationships.
- Collaborating with internal teams to ensure operational efficiency, compliance with transport regulations, and alignment with client expectations.
- Supporting business development by researching market conditions, competitive rates, and identifying opportunities to upsell additional services.
- Taking part in your apprenticeship training and applying what you learn back in the office.
- Handling client enquiries and offering tailored solutions and services with competitive pricing.
- Liaising with clients, overseas partners, and suppliers to coordinate shipments from origin to destination, ensuring smooth operations.
- Providing clients with real-time shipment status updates via online dashboards, portals, or email— based on the client's preference.
- Obtaining, verifying and processing necessary shipping documentation, ensuring compliance with customs regulations (HMRC).
- Ensuring shipments are fully released by Customs, port authorities and carriers together with correct bill of lading releases.
- Issuing invoices as per agreed terms and ensuring timely payments before delivery.
- Arranging and scheduling deliveries according to the client's needs, ensuring logistics align with their expectations.
- Resolving client queries and complaints with a customer-first mindset, delivering an exceptional experience throughout the process.
- Building and maintaining strong client relationships to foster trust, retain business, and identify growth opportunities.
Where you'll work
WOODLANDS
79 HIGH STREET
GREENHITHE
DA9 9RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
- On the job training delivered by the
employer. - Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point
assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3. - Allocation of an apprenticeship delivery coach who will carry out
regular training. - Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
- Identify, track and support 6 hours off the job training activities.
- Quarterly formal progress review meetings, identifying learning
achievements and next steps.
More training information
Internal systems training will be given by the employer.
Requirements
Essential qualifications
GCSE in:
- Any x 3 (grade Minimum Grade C or 4)
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
About this employer
At Gemini Freight Management, we were born from a vision—to deliver logistics solutions that balance
price, service, and quality seamlessly. With over 15 years of expertise in freight management and logistics
consultancy, we take pride in being the go-to partner for businesses of all sizes, from food and beverages
to pharmaceuticals to automotive industries. We understand the complexities of transporting goods
worldwide and thrive on providing efficient, tailored solutions. Our fast-growing, passionate, and proactive
team is committed to ensuring our customers’ cargo moves swiftly, safely, and effectively, so they can
focus on what matters most -- growing their business.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On completing the apprenticeship, there are a few directions to grow in. Many go on to a permanent role within our Bookings team,
building on what they've learned. From there, routes open up into our Operations team or into Sales Support, depending on where your
strengths and interests lie. This tends to become clearer as you train and get a feel for the different sides of the business, and we'll
support you in finding the path that suits you best.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000041406.
Apply now
Closes in 17 days (Monday 27 July 2026 at 11:59pm)