IT Helpdesk Apprentice

MARLBOROUGH COLLEGE

MARLBOROUGH (SN8 1PA)

Closes in 23 days (Friday 31 July 2026 at 11:59pm)

Posted on 8 July 2026

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Summary

Marlborough College is seeking an enthusiastic and proactive IT Helpdesk Apprentice to join our dynamic IT Services team. This is an exciting opportunity to gain hands-on experience across a wide range of technologies.

Wage

£15,808 to £25,114.96, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9am - 4.30pm, Monday - Friday. Opportunity to work on a Saturday, 8.30am - 3.30pm, and have a day off during the week.

38 hours a week

Start date

Wednesday 2 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Help provide first-line IT support to staff and pupils
  • Learn to install, configure, and maintain hardware
  • Help maintain records of IT equipment and asset tracking

Where you'll work

MARLBOROUGH COLLEGE
MARLBOROUGH
SN8 1PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Participate in regular training, both on-the-job and off-the-job.

More training information

Training will take place in the workplace.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 3-9)
  • IT (grade 3-9)
  • Maths (grade 3-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

Having a driving licence would be preferable.

About this employer

Marlborough College is the largest co Eductaional school in the country with over 1000 pupils aged 13 to 18.

https://www.marlboroughcollege.org (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Unfortunately, there is no guarantee of a permanent place at the end of the apprenticeship. Will review upon end of apprenticeship. 

Ask a question

The contact for this apprenticeship is:

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Wiltshire College and University Centre Apprenticeship Team

apprenticeships@wiltshire.ac.uk

01249465282

The reference code for this apprenticeship is VAC2000041372.

Apply now

Closes in 23 days (Friday 31 July 2026 at 11:59pm)