Customer Service Apprentice

DIGIBROADCAST COMPANY LTD

CHESSINGTON (KT9 1RH)

Closes in 21 days (Friday 31 July 2026 at 11:59pm)

Posted on 10 July 2026

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Summary

As an Apprentice Sales Order Processor / Customer Service Assistant, working alongside an experienced team, gaining valuable experience in a busy office environment.

You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

30 hour contract leading to full time in the future 

Training course
Customer service specialist (level 3)
Hours
Monday - Friday Between 9:00am - 5:30pm

30 hours a week

Start date

Monday 10 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.

Throughout your apprenticeship, you will develop skills in: 

  • Customer service and professional communication 
  • Sales order processing and administration 
  • Order management and logistics coordination 
  • Working with suppliers and courier companies 
  • Business systems and stock management 
  • Time management and organisation 
  • Problem solving and teamwork 

Key responsibilies: 

With full training and support, you will learn to: 

  • Process and check customer orders accurately 
  • Contact customers when additional information is required to complete an order 
  • Keep customers updated on the progress of their orders 
  • Respond to customer enquiries by phone and email in a friendly and professional manner 
  • Assist customers with general service enquiries and resolve issues where appropriate 
  • Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time 
  • Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation 
  • Communicate with suppliers regarding stock availability, deliveries and order queries 
  • Update internal systems with accurate customer and order information to maintain a clear audit trail 
  • Support the sales and purchasing teams with day-to-day adimistrative tasks 
  • Assist with returns, exchanges and after-sales support 
  • Carry out general office duties to support the smooth running of the business 

Where you'll work

15D OAKCROFT ROAD
CHESSINGTON
KT9 1RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

You will receive full training while working alongside an experienced team, gaining valuable hands-on experience in a busy office environment

More training information

SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4/Pass)
  • Maths (grade C/4/Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Friendly and polite
  • Enjoys helping people
  • Keen to learn and develop
  • Reliable and punctual
  • Enthusiastic
  • Willing to learn new software
  • Positive

About this employer

We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.

http://www.digibroadcast.com (opens in new tab)

Company benefits

  • Long-term growth within the company
  • Skill development opportunities
  • Job security

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Long-term growth within the company
  • Skill development opportunities
  • Job security

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000041021.

Apply now

Closes in 21 days (Friday 31 July 2026 at 11:59pm)