Customer Service Apprentice

Crawfords Group (Billingshurst)

Billingshurst (RH14 9HZ)

Closes in 16 days (Friday 24 July 2026)

Posted on 7 July 2026

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Summary

As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm (overtime as required and alternate Saturdays as agreed)

40 hours a week

Start date

Monday 27 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serve as the first point of contact for customer service enquiries
  • Communicate effectively with internal departments and customers to resolve queries
  • Maintain up-to-date product and technical knowledge
  • Support continuous improvement in the customer experience
  • Provide timely and accurate quotations and process orders
  • Work collaboratively with colleagues to meet service standards and customer expectations

Where you'll work

Newbridge Farm
Newbridge Road
Billingshurst
RH14 9HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GTG TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training to take place online Mictrosoft teams and 1:1 reviews with development coach

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Non judgemental
  • Patience

About this employer

Crawford's Agricultural Machinery, was founded in October 1980 by Bob Crawford, initially focused on the buying and selling of used farm machinery. Over the years, their expertise has evolved, and they now specialise in sales, servicing, and parts for farm machinery and 4×4 vehicles. They are proudly serving customers across Essex, Hertfordshire, Kent, West Sussex, Surrey, Hampshire, Berkshire and beyond and provide the best products, expert advice, and reliable aftersales support.

Company benefits

  • Ongoing training, mentorship, and career development
  • Clear opportunities for progression within the business
  • 22 days holiday plus bank holidays
  • Company Healthcare Scheme

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Level 3 in Customer Service
  • Level 3 Business Admin
  • Team Leader
  • Mentor for other Apprentices

Ask a question

The contact for this apprenticeship is:

GTG TRAINING LIMITED

The reference code for this apprenticeship is VAC2000040946.

Apply now

Closes in 16 days (Friday 24 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.