Apprentice Business Administrator

THE VALE OF PICKERING DRAINAGE BOARD

East Riding of Yorkshire (HU15 2FW)

Closes in 14 days (Monday 20 July 2026 at 11:59pm)

Posted on 6 July 2026

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Summary

As an Apprentice Business Administrator, you'll support the day-to-day admin functions of the organisation while developing business and office skills. You will gain experience working within finance, rating and secretarial teams and develop knowledge of customer service, business administration systems and local authority operations.

• Wage:

  £15,392 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 37 hours per week Breaks to be confirmed by employer.

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Receive customer enquiries via telephone, email and other communication methods
• Log customer queries accurately onto internal databases
• Maintain and update drainage ratepayer records
• Assist with updating mapping records using Geographical Information Systems (GIS)
• Support accounts receivable and accounts payable tasks
• Assist with finance administration, including recording receipts and banking activities
• Support meeting administration, including room bookings and minute taking
• Carry out general office and administrative duties
• Work with different service areas across the organisation, including operations, development control and asset management
• Maintain confidentiality when handling sensitive information
• Communicate effectively with colleagues, customers and stakeholders
• Complete apprenticeship coursework and training requirement.

The role will develop your understanding of business administration, customer service and office operations while building communication, organisation and teamwork skills within a professional public sector environment.

Where you'll work

Vale of Pickering Internal Drainage Board
24 Innovation Drive
Newport
East Riding of Yorkshire
HU15 2FW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will work towards a Level 3 Business Administration Apprenticeship.

Training will be delivered through a combination of workplace learning and off-the-job training.

Training will cover areas such as:

• Business administration processes
• Customer service and communication skills
• Office systems and record management
• Finance and administrative procedures
• Professional behaviours within the workplace
• IT systems and database management
• Team working and organisational skills
• Confidentiality and data handling

All reasonable travel expenses and resources required for college attendance, including a laptop, will be provided.

Typical duration is around 18 months, depending on progress and prior experience.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative

Other requirements

• You should have a positive attitude and willingness to learn
• Good communication and interpersonal skills are important
• You must be reliable, organised and able to work as part of a team
• Attention to detail and accuracy are essential
• Basic IT skills are required
• You should be interested in business administration and public sector work
• You must be able to manage confidential information appropriately
• GCSEs in English and maths at Grade C/4 or above are required

About this employer

Yorkshire and Humber Drainage Boards is a consortium of eight public authorities working together to provide flood risk management services across parts of North, East and South Yorkshire. The organisation helps reduce flood risk to thousands of residents, businesses, property and infrastructure across the region.

As a local public authority, the organisation is committed to developing future administrative and technical professionals through practical workplace experience, training and support.

This is an excellent opportunity to join a professional office environment and gain valuable administration, finance and customer service experience while working towards a recognised Business Administration qualification.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

The successful apprentice will have the opportunity to build upon the skills and knowledge gained during the apprenticeship to progress into administrative, finance or business support roles within the organisation.

There may also be opportunities for further supported learning and progression onto higher-level qualifications and wider career opportunities within local government and public sector services.

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000040903.

Apply now

Closes in 14 days (Monday 20 July 2026 at 11:59pm)