Digital Support Apprentice
ABP UK
Northallerton, North Yorkshire (SL7 9UL)
Closes in 26 days (Friday 31 July 2026)
Posted on 3 July 2026
Contents
Summary
As an Apprentice Digital Support Apprentice at ABP Wessex in Northallerton, you will primarily assist internal users, helping them maximise the use of various digital systems and software to enhance organisational efficiency and operations.
- Wage
-
£22,000 a year
- Training course
- Digital support technician (level 3)
- Hours
-
Monday to Friday
8:30am - 5pm but this may change depending on site requirements.
37 hours 30 minutes a week
- Start date
-
Monday 24 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.
This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training
Key Responsibilities:
- Acquire and apply foundational knowledge in digital technologies and IT support.
- Assist users with digital systems under supervision, learning effective customer service skills in IT.
- Collaborate with Service Desk Level 1 team, learning hands-on technical support.
- Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
- Engage in continuous learning activities, including workshops and training sessions.
- Contribute to digital service improvement and knowledge base documentation.
- Support the adaptation and exploitation of technology changes to meet organisational objectives.
- Ensure efficient use of digital office technologies, productivity software, and digital communications tools. • Provide support to external customers and clients through various digital channels.
- Assist internal users in maximising the use of digital technologies.
- Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems
Where you'll work
ABP Wessex,
Dale House
Leeming Bar
Northallerton, North Yorkshire
SL7 9UL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Training schedule
Training will take place at work.
Requirements
Essential qualifications
GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Desirable qualifications
A Level in:
T Level in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Initiative
About this employer
ABP Food Group is one of Europe’s leading integrated agri-food businesses, with divisions specialising in food production, pet food and renewables. Over our 70-year history, we have grown to 14,000 strong team and have built a reputation for quality and innovation. ABP UK, part of the ABP Food Group produces quality fresh and frozen beef, lamb and frozen meat-free products to some of the nations leading supermarkets and restaurants, including a number of Michelin Star establishments!
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Future Career Path Progression:
- Opportunities for advancement to higher apprenticeship levels (E.g. Level 4, 5, 6, 7)
- Opportunities for advancement to Level 1, 2, and 3 roles within Digital Support.
- Pathways to specialised roles like Cyber Security Technician, Data Technician, Business Analyst, and AI Data Specialist.
- Commitment to ongoing professional development and training
Ask a question
The contact for this apprenticeship is:
ABP UK
Kate Taylor
earlycareers@abpbeef.com
The reference code for this apprenticeship is VAC2000040614.
Apply now
Closes in 26 days (Friday 31 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.