FE TIE Apprentice Administrator

West Suffolk College

Bury St. Edmunds (IP33 3RL)

Closes in 13 days (Monday 20 July 2026)

Posted on 2 July 2026

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Summary

West Suffolk College is one of the country’s leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the national average. We offer many degrees, HNCs and HNDs at our focused and inclusive University Studies Centre.

• Wage:

  £15,392 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday, 08:30 - 17:00 and Friday, 08:30 - 16:30.

  37 hours a week

• Start date:

  Monday 24 August 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties and Responsibilities:

• Respond promptly and professionally to enquiries and communications (email, telephone, and face-to-face) within agreed timescales, ensuring a high standard of customer service.
• Ensure that accurate, up-to-date information is maintained, shared, and accessible to both internal stakeholders and external partners
• Work closely with FE TIE Co-ordinators to provide effective administrative support, contributing to the smooth delivery of programmes and activities
• Undertake a broad range of administrative duties, including managing communications (email, phone, and face-to-face), maintaining records, and tracking workloads using systems such as Excel, SharePoint, and other Microsoft 365 applications
• Support the coordination and organisation of meetings, events, and activities, including scheduling, preparing documentation, and recording outcomes/actions where required
• Maintain accurate data records and contribute to reporting requirements, ensuring compliance with organisational processes and audit standards
• Support digital communications, including updating content and contributing to social media activity where appropriate
• Act as a key point of contact for stakeholders, building positive working relationships and ensuring a consistent and professional interface with the FE TIE function
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes, systems, and ways of working

The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role.

As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations.

Where you'll work

Out Risbygate, West Suffolk College
Bury St. Edmunds
IP33 3RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification

Requirements

Essential qualifications

GCSE in:

Maths, English, and IT (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

Other requirements

To be successful in this role it would be desirable if you had a Level 2 Qualification in Business Administration and previous experience in a customer-focused administrative role, but this is not essential.

About this employer

West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• There will be career progression opportunities once the apprenticeship has been completed

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

Amelia Castle

sally.zabroski@easterneducationgroup.ac.uk

01284 412350

The reference code for this apprenticeship is VAC2000040512.

Apply now

Closes in 13 days (Monday 20 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.