Customer Service Tech- Savvy Apprentice

RAVIGA GROUP LIMITED

EXETER (EX6 8AP)

Closes in 23 days (Sunday 2 August 2026 at 11:59pm)

Posted on 9 July 2026

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Summary

We are a fast-growing tech business who help small businesses streamline daily operations, save time & grow. We are looking for a proactive, tech-savvy problem solver to join our growing team of go-to experts for our platforms, assisting users with queries, guiding them through our software via phone, email, social media, and live chat.

Wage

£16,640 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 17:00 (40-hours per week plus lunch breaks), including time with our training provider

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow
efficiently.

We are looking for a proactive, tech-savvy problem solver to join our customer-facing support team as an apprentice. In this role, you will join our growing team of go-to experts for our platforms, assisting users with queries and guiding them through our software via phone, email, social media, and live chat.

What you'll be doing: 

  • Provide expert, empathetic troubleshooting via live chat, email, phone, and our dedicated Facebook user communities
  • Maintain accurate records of customer interactions using the customer relationship management tools
  • Diagnose customer issues by investigating front-end software behaviour, replication steps, and escalating verified bugs to the engineering team
  • Write clear, helpful documentation, FAQs, and troubleshooting guides for both internal training and external customer self-service
  • Identify common user friction points and actively contribute ideas to improve our internal support processes as we scale

Where you'll work

TECH HALL
MAIN ROAD
EXMINSTER
EXETER
EX6 8AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

The apprentice will have a monthly group training session (this could be in-person or online) and a monthly 1-1 training and review meeting with their Training Consultant.  

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Problem solving skills
  • Patience
  • Good level of written English.
  • Motivated
  • Reliable
  • Empathetic

Other requirements

The start date for this apprenticeship is flexible.

About this employer

We are a fast-growing tech business providing two innovative SaaS (Software-as-a-Service) products that help small businesses streamline their daily operations, save time, and grow efficiently.

 

https://raviga.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We are a growing team that values shipping great work over sitting in endless meetings. We offer a clear, structured growth path during and after your apprenticeship, with opportunities to take ownership of support functions, transition into permanent support roles, or branch deeper into product development and technical pathways.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922426414

The reference code for this apprenticeship is VAC2000039823.

Apply now

Closes in 23 days (Sunday 2 August 2026 at 11:59pm)