Operations and Facilities Assistant Apprentice
NOSY CROW LIMITED
ENGLAND (SE1 2XZ)
Closes in 21 days (Wednesday 22 July 2026)
Posted on 29 June 2026
Contents
Summary
Nosy Crow are looking for an Operations and Facilities Assistant to support the day-to-day activities of the Operations team and help ensure the smooth running of the office. This apprenticeship offers a varied and hands-on opportunity to gain experience across office management, HR administration and operational support.
- Wage
-
£22,400 a year
- Training course
- Business administrator (level 3)
- Hours
-
5 day work week.
37 hours 30 minutes a week
- Start date
-
Wednesday 30 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office Support
- Support the Receptionist and Facilities Coordinator with the day-to-day running of the office
- Provide front-of-house cover, including welcoming visitors, answering calls and handling deliveries
- Maintain meeting rooms, ensuring they are clean, tidy and set up appropriately for meetings (including arranging catering where needed)
- Assist with basic IT setup and troubleshooting (e.g. video conferencing, monitors and equipment)
- Manage incoming and outgoing post
- Coordinate recycling and waste collections
- Maintain the office master copy library, ensuring all titles are organised and up to date
HR Support
- Carry out general administrative tasks, including organising interviews and coordinating team activities
- Support the planning and delivery of company events such as the annual conference and festive celebrations
Operations Support
- Provide administrative support to the Operations Director and wider team, including diary management, minute taking and meeting preparation
- Coordinate the distribution of charity book donations, including liaising with partner charities and arranging deliveries
- Support internal communications relating to charitable initiatives
- Assist with data entry (e.g. Biblio) as required
Where you'll work
27A
SHAD THAMES
LONDON
ENGLAND
SE1 2XZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
- Formal training, including online learning and internal learning events
- 1-2-1s with your coach and line manager
- Observing and shadowing colleagues
- Writing up learning reflections for your portfolio
Requirements
Desirable qualifications
GCSE in:
- English (grade 4-9 or A*-C)
- Maths (grade 4-9 or A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
About this employer
Nosy Crow is a multi-award-winning, independent children’s publishing company. They make child-focused, parent-friendly children’s books for ages 0-12.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time employment.
Ask a question
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000039726.
Apply now
Closes in 21 days (Wednesday 22 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.