Information Communications Technician Apprentice
PRODUCTION PRINT DIRECT LIMITED
BURNLEY (BB12 0BJ)
Closes on Tuesday 25 August 2026
Posted on 9 July 2026
Contents
Summary
The apprentice will learn the job of a field-based service engineer in the print industry from the ground up. This will include workshop refurbishment of machines and components, web-based learning from the manufacturers we support, networking and IT infrastructure for equipment, supported from basic office equipment to production machines.
- Wage
-
£20,475 a year
- Training course
- Information communications technician (level 3)
- Hours
-
9am to 5pm with half an hour lunch (unpaid).
37 hours 30 minutes a week
- Start date
-
Tuesday 8 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Equipment Installation & Maintenance
- Working with another member of staff, install, set up, and maintain professional print devices, including both hardware and software
- Provide customer training on devices to help users get the most out of their equipment
- Diagnose and resolve technical faults, working with other members of the team
Component & Equipment Refurbishment
- Take apart and clean imaging drums
- Replace worn parts with new and repackage ready for engineer use
- Perform toner refills where necessary (all safety equipment provided and instructions)
- Identify work to be undertaken using machine management lists
- Allocate stock if available, order stock where not to hand
- Prepare equipment for refurbishment (remove worn parts, set aside for refurbishment or replacement)
- Fully clean all areas of machine using equipment and materials provided
- Reassemble all parts inside machine to manufacturer's specification
- Test and adjust where required
- Clean outer casings and prepare for delivery
Training course and engineer accompaniment
- Undertake all web-based learning modules over a 12-month period and obtain a minimum pass rate
- Accompany senior engineers and be involved with processes involved in repair and adjustments
- Apply learning to equipment in showroom and workshop
- Learn proper use of cleaning equipment and techniques
Other duties
- Keep warehouse and workshop area clean and tidy
- Maintain stock levels of cleaning products and refurbishment parts
- Undertake jobs provided by administrator, directors or other engineers when required
- Adopt processes to ensure timely and efficient working methods to ensure steady supply of refurbished parts
- Make deliveries to sites, engineers and when appropriate undertake straightforward repairs or replace parts, subject to training delivery
- Help with deliveries and equipment installations when required
Where you'll work
UNIT 14
VISION PARK
WHITTLE WAY
BURNLEY
BB12 0BJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Level 3 Information Communication Technician apprenticeship
- Day release training with Burnley College
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
Other requirements
Due to the requirements of the role, the employers has specified applicants must have a UK drivers licence and access to a car.
About this employer
In the last 10 years, Production Print Direct has grown to become the UK’s leading independent specialist for cut sheet digital press technology. We enable our clients to meet the market needs of their customers for what is rapidly becoming a “same day” print service with software to speed up the prepress process and faster equipment to keep on top of production requirements. Whether downsizing or upscaling, PPD have the experience and technology to work with our clients for the next step of their own evolution.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential for full-time employment upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis
Themis@burnley.ac.uk
01282 733005
The reference code for this apprenticeship is VAC2000039274.
Apply now
Closes on Tuesday 25 August 2026