Apprentice 1st Line IT Support
GRUNDON WASTE MANAGEMENT LIMITED
Oxfordshire (OX10 6LX)
Closes in 30 days (Friday 31 July 2026 at 11:59pm)
Posted on 30 June 2026
Contents
Summary
Kick-start your IT career with our IT Support Apprenticeship. Join a friendly team, gain hands-on experience supporting IT systems, troubleshooting issues, installing hardware and software, and helping colleagues. Perfect for a tech enthusiast with great communication skills, a positive attitude, and a passion for learning.
- Wage
-
£19,000 a year
Minimum wage rates (opens in new tab)
Salary range is £19000-£21000
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 09:00 - 17:00
(From time to time assisting the shift pattern range 07:30 - 17:30)
35 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The job holder who will be part of a 9 strong team will provide a business-driven support role to service the Company’s ever-growing needs in terms of IT.
The job holder will be trained to a high Grundon IT standard to be able to provide employees with confident IT support.
Key Responsibilities
- Provide first-line user support and call logging/allocation alongside the IT Support Team
- Configure, install, repair and support all IT at all Grundon sites
- Escalate calls to third party software companies
- Install hardware and software as required
- Provide telecoms support and administration
- Carry out any other duties, such as ad hoc projects, as requested that are within the skills and capability of the job holder
- Ensure full compliance with all Company policies and procedures including health and safety and employment
Where you'll work
Thames House Oxford Road
Benson
Wallingford
Oxfordshire
OX10 6LX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ABINGDON AND WITNEY COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
One day a week, day release (term time only) will be at the college campus in Abingdon
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
- Patience
- Reliable and trustworthy
- Passionate about technology
- Strong attention to detail
- MS Windows Operating System
- Good troubleshooting ability
- Driving licence (desirable)
About this employer
Grundon is the UK’s largest family-owned supplier of integrated waste management and environmental services.
We offer a whole host of waste collection, treatment and disposal services, all aimed at helping businesses of all shapes and sizes reduce their environmental impact, maximise resources and find value in their waste.
From commercial mixed recycling, to food waste, glass recycling, hazardous waste, healthcare waste, and compostable. We also offer additional services, such as specialist industrial cleaning and event waste management.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Long term opportunity for the right person
Ask a question
The contact for this apprenticeship is:
ABINGDON AND WITNEY COLLEGE
Tess Williams
Apprenticeships@abingdon-witney.ac.uk
01235 216 216
The reference code for this apprenticeship is VAC2000039130.
Apply now
Closes in 30 days (Friday 31 July 2026 at 11:59pm)