Business Administration Apprentice Level 3

THRIVE4LIFE LIMITED

Esher (KT10 8HH)

Closes in 21 days (Thursday 16 July 2026)

Posted on 24 June 2026

---

Summary

This apprenticeship provides practical experience across business admin, client support, training course coordination, enquiry mgmt and business development support within Osteopaths For Industry (OFI). You will support delivery of OFI workplace training and consultancy services while developing the skills set required for Level 3 Business Admin.

• Wage:

  £15,600 a year

  Minimum wage rates (opens in new tab)

  There will be regular pay rises with completion of clear KPIs being achieved

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, Shifts to be confirmed.

  37 hours 30 minutes a week

• Start date:

  Monday 31 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities will be introduced progressively. With training and guidance and, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics and supporting agreed client follow-up and promotional activity.

Key Responsibilities:

• Business Administration & Operations
• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates and escalation procedures
• Maintain organised digital records and handle all information carefully and confidentially
• As confidence and competence develop, act as the day-to-day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager
• Track actions, deadlines and outstanding information, following up appropriately and escalating delays or risks promptly
• Refer non-standard pricing, complaints, contractual questions, technical queries and sensitive client matters to the Operations Manager or appropriate colleague
• Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints and responsible use of business systems
• Assist with the organisation and delivery of wider Thrive4Life events
• Provide input and support for Thrive4Life & OFI Social Media content creation

Business Knowledge & Development:

Through the apprenticeship and day-to-day role, you will develop practical experience in:

• Professional telephone, email and client communication
• Organising work, managing priorities and meeting service deadlines
• Business systems, CRM records and responsible information handling
• Training course coordination, trainer liaison and delegate administration
• Quotation, booking, certificate and sales administration
• working independently on routine responsibilities while using appropriate judgement and escalation
• Collecting feedback, reviewing performance and improving administrative processes
• Wider business activity including tenders, complaints procedures, finance handovers and client relationship management

Where you'll work

1 Grove Way
Esher
KT10 8HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH THAMES COLLEGES GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data mgmt, and business improvement. You will attend Kingston College for your off the job training. 

What You’ll Gain:

• Real responsibility from day one in a supportive small team
• Skills in administration, experience with Excel, customer relationship manager (CRM) databases, Salesforce, Cliniko, Genie AI – CRM (with built in AI drivers), and other modern outreach tools
• Exposure across the board from finance, sales, marketing, and delivery, giving you well-rounded working business experience. Insight into the fast-paced health, safety, and wellbeing industries
• A nationally recognised apprenticeship qualification
• Strong career prospects in business administration, operations, or data management
• Our apprentices will receive direct, hands-on training from their line managers (the Growth Manager and Data Scientist), as well as ongoing support and mentoring from senior management and other members of the team. Training will be practical, structured, and embedded in daily tasks, ensuring skills are developed in real time
• We will also encourage knowledge-sharing across the business, so the apprentice gains a broad understanding of operations, marketing, events, client care, and data management
• The apprentice will work closely with colleagues in a friendly, supportive team environment where guidance and feedback are always available

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4)
• English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• IT skills
• Communication skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Creative
• Logical
• Initiative
• Team working

Other requirements

As the successful apprentice, you will need to be comfortable with travel to either site. Your main base will be Esher, Head Office. 8-minute walk from Esher Station (served by South Western Railway). You will also spend some time at the City of London Office based inside the iconic Lloyd’s Building, nearest underground station is Bank Station.

About this employer

Thrive4Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events. We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing. Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4Life and OFI sit at the forefront of workplace health and wellbeing. What sets us apart? Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful. High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb. Innovation and growth, with a new website and AI-powered CRM platform launching. Exposure to London City culture alongside a supportive small office environment in Esher. Wide-ranging experience across finance, sales, marketing, events, delivery, and data. A meaningful mission: to help save lives and improve quality of life through education and awareness.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

• This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator
• The skills gained, including administration, client service, and data management, are valued in all sectors. This foundation prepares candidates for various careers or senior roles

Ask a question

The contact for this apprenticeship is:

SOUTH THAMES COLLEGES GROUP

Kathryn Dabrowski

kathryn.dabrowski@stcg.ac.uk

020 8918 7777

The reference code for this apprenticeship is VAC2000038836.

Apply now

Closes in 21 days (Thursday 16 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.