Operations Apprentice
QUEST LEGAL ADVOCATES LIMITED
ENGLAND (M50 3XP)
Closes in 15 days (Friday 10 July 2026)
Posted on 24 June 2026
Contents
Summary
We are a legal advocacy agency looking for a motivated apprentice to join our busy Operations Team at our Salford Quays office.
This apprenticeship is ideal for someone who wants to start their career with a supportive team and develop valuable skills in communication, organisation and customer service.
- Wage
-
£17,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am to 5:30pm.
Working hours can be varied by agreement to take account of travel needs.
37 hours 30 minutes a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this apprenticeship, you will help with the day-to-day running of the business, including:
- Managing email bookings
- Logging bookings onto our diary system
- Allocating the most suitable consultant or advocate to each booking
- Sending confirmation emails to solicitor clients, and
- Handling papers received for hearings (document handling).
You will liaise with clients and consultants to ensure the smooth running of our operations.
Where you'll work
CLIPPERS HOUSE
CLIPPERS QUAY
SALFORD
ENGLAND
M50 3XP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About this employer
We are a legal services business. Our directors started the business in 2012 and we have grown from strength to strength since then. We have a number of employees who have been with the business 5+ years which we hope indicates we are a good place to work and learn.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
We are a dynamic organisation that takes pride in helping people develop into roles they enjoy and that suit their individual talents. As the apprentices gain experience, there may be opportunities to progress into areas such as diary management, client relations, supplier liaison, accounts support or wider operations. The role is designed to give broad exposure across the business, helping the successful applicants discover where their strengths lie. After the apprenticeship, we hope to offer a full-time role to at least one of the apprentices.
Ask a question
The contact for this apprenticeship is:
QUEST LEGAL ADVOCATES LIMITED
Rebecca McNamara
r.mcnamara@myqla.com
0161 234 6507
The reference code for this apprenticeship is VAC2000038672.
Apply now
Closes in 15 days (Friday 10 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.