Daimler Trucks Customer Advisor Apprenticeship
MARSHALL MOTOR GROUP LIMITED
Andes Road (SO16 0YZ)
Closes in 30 days (Friday 24 July 2026)
Posted on 23 June 2026
Contents
Summary
Are you a people-focused problem solver looking to start a rewarding career in the commercial vehicle industry? The Daimler Trucks Customer Advisor Apprenticeship Programme is your opportunity to develop valuable skills, work in a fast-paced environment, and become a key part of a professional dealership team.
- Wage
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£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday, shifts to be confirmed.
40 hours a week
- Start date
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Monday 3 August 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working within the Daimler Trucks network at Marshall Truck & Van, you’ll play a vital role in keeping customers and workshop operations running smoothly. With expert training, ongoing support, and real responsibility from day one, you’ll gain the confidence and experience needed to build a successful career.
As a Customer Advisor, you’ll be at the heart of the operation, supporting both customers and technicians while ensuring parts and services are delivered efficiently. Over the course of your apprenticeship, your responsibilities will include:
- Handling, receiving, and organising stock in a busy parts environment
- Identifying, sourcing, and ordering the correct parts for customer and workshop needs
- Checking deliveries and ensuring stock is stored accurately
- Acting as the first point of contact—both face-to-face and over the phone—delivering excellent customer service
- Supporting workshop colleagues and customers with queries and providing expert advice
- Processing payments and managing transactions accurately
- Maintaining high standards of quality and service at every stage
- Building strong, positive relationships with customers and colleagues
Why choose this apprenticeship?
This programme combines practical, on-the-job experience with structured learning, helping you develop both technical knowledge and customer service expertise. You’ll gain recognised skills, work alongside experienced professionals, and be supported throughout your journey.
If you’re organised, enthusiastic, and enjoy working with people, this apprenticeship is the perfect first step into a dynamic and rewarding career.
Where you'll work
Nursling Industrial Estate
Oyster House
Andes Road
SO16 0YZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Requirements
Essential qualifications
GCSE in:
- Maths (grade C/4)
- English (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Problem solving
About this employer
Marshall Group is a multi franchised dealer who started out as a small garage in 1909 and are now the UK’s 6th largest motor retail group. They operate 141 franchised stores and represent 23 bike, car, van and truck manufacturers. Part of the group is Marshall Truck & Van who have 5 state-of-the-art Mercedes-Benz Truck & Van depots in Andover, Croydon, Fareham, Portsmouth and Southampton. All their technicians are trained to manufacturer standards so they can diagnose, service and repair your Mercedes-Benz commercial vehicle.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist qualification. After this Marshall Truck & Van will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
# Harry Lane
jobenquiries@justapply.co.uk
0115 975 9550
The reference code for this apprenticeship is VAC2000038670.
Apply now
Closes in 30 days (Friday 24 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.