Contract Support Apprentice

CAICE ACOUSTIC AIR MOVEMENT LTD.

Chippenham (SN15 2SA)

Closes in 17 days (Sunday 5 July 2026 at 11:59pm)

Posted on 18 June 2026

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Summary

This is a fantastic opportunity to kickstart your career in Business Administration within a supportive and established team. You'll be working at the heart of our operations, gaining real hands-on experience in customer service, order management and business communications.

Wage

£22,000 a year

Minimum wage rates (opens in new tab)

Wage range £22,000-£25,000 per year 

 

Training course
Business administrator (level 3)
Hours
Monday to Friday, 40 hours per week. No shift work or unsocial hours. No weekend work. Christmas shutdown enforced for three days in Dec 2026. Unpaid Lunch break each day. Hybrid working considered. Flexible on exact start times and working pattern.

40 hours a week

Start date

Monday 3 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Delivering excellent customer service and building confidence in dealing with clients
  • Processing customer orders accurately and efficiently.
  • Handling incoming emails and telephone calls from clients and colleagues in a professional manner

Where you'll work

Bank House
Bath Road
Chippenham
SN15 2SA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training Schedule hasn't been agreed. We are flexible. Work based training and on the job learning will be office based. Apprenticeship teaching and learning can be aligned to the apprentices need and preference.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Desirable qualifications

GCSE in:

Business (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Positive Attitude
  • Willingness to learn

About this employer

Caice is a UK market leading supplier in environmental building solutions working on a variety of construction projects in the UK. We are pioneers of high performance, energy efficient building products, designed so people can enjoy quieter lives. We recognise, celebrate and reward everyone who contributes to our sustained growth and continued success.

https://caice.co.uk/ (opens in new tab)

Company benefits

28 Days holiday.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

May lead onto a fulltime position, for the right candidate.

Ask a question

The contact for this apprenticeship is:

WILTSHIRE COLLEGE AND UNIVERSITY CENTRE

Wiltshire College and University Centre Apprenticeship Team

apprenticeships@wiltshire.ac.uk

01249465282

The reference code for this apprenticeship is VAC2000037922.

Apply now

Closes in 17 days (Sunday 5 July 2026 at 11:59pm)