Business Administrator Apprentice

P J L HEALTHCARE LTD

MAYFIELD (TN20 6TZ)

Closes on Saturday 1 August 2026

Posted on 18 June 2026

Print

Contents

Summary

Provide professional, effective, efficient front of house and administrative support in line with Ofsted, and H&S regulations. To provide general administrative support in all areas of the business.

Wage

£22,568 a year

Minimum wage rates (opens in new tab)

18-20yrs             £10.85

21 Over               £12.71

Training course
Business administrator (level 3)
Hours
Monday - Friday, 08:45 - 17:15.

40 hours a week

Start date

Monday 10 August 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide professional front-of-house and administrative support, ensuring compliance with Ofsted and health & safety standards
  • Act as the main reception contact: greeting visitors, managing calls, handling post, and coordinating deliveries
  • Support smooth day-to-day operations, including staff communication, diaries, and general administration
  • Assist with young people’s records, reporting, activities, and celebrating achievements
  • Maintain and monitor staff absence records, ensuring processes and policies are followed
  • Support risk assessments, ensuring they are up to date and properly managed
  • Oversee stock control, ordering supplies, and managing basic site needs
  • Assist with recruitment and HR processes, including advertising roles, screening candidates, and onboarding
  • Manage social media content and promote company activities and achievements
  • Support training administration and maintain accurate staff training records
  • Help manage internal systems (e.g. Clearcare), ensuring staff and young people’s information is accurate and up to date

Where you'll work

MAYFIELD HOUSE
EAST STREET
MAYFIELD
TN20 6TZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

EAST SUSSEX COLLEGE GROUP

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

At East Sussex College you will be completing the Level 3 Business Administration Apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, Diploma (if included), Functional Skills (if required)

You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations and progress reviews every 10 – 12 weeks. You may also be required to attend an apprenticeship workshop either face to face or online every 4-6 weeks.

At East Sussex College you will study further topics including Health & Safety, and Equality & Diversity and professional development.

More training information

  • GDPR
  • Safeguarding
  • COSHH
  • First Aid
  • Fire Safety
  • Lone working office-based employee
  • Equality & Diversity office-based employee
  • Safer recruitment

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C/4 or above (or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Team working
  • Non judgemental
  • Patience
  • Call-handling
  • Microsoft Office/Excel
  • Time-management
  • Willingness to learn
  • Minute taking

Other requirements

Remote location with poor access to public transport, therefore all candidates need to have a driving licence and a vehicle.

About this employer

PJL is a small, values-driven organisation dedicated to creating loving, secure homes where children feel a true sense of belonging. Set in the East Sussex countryside, our homes—Acre Farm and Mayfield House—provide safe, nurturing environments tailored to meet each child’s individual needs, whether supporting learning disabilities or helping young people recover from developmental trauma and attachment challenges. Rooted in the belief that relationships and love are central to healing, PJL focuses on therapeutic, personalised care that helps children rebuild trust, grow in confidence, and thrive.

Founded in 2006 through the determination of a committed team to keep children in a home they loved, PJL continues to uphold its vision of being a place where challenges are overcome, memories are made, and every child is supported to reach their full potential in a family-like environment.

http://Pjlhealthcare.co.uk (opens in new tab)

Company benefits

Bonus scheme and Employee Assistance Programme.

                              

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Permanent full-time employment on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EAST SUSSEX COLLEGE GROUP

Rose Mott

Rose.Mott@escg.ac.uk

03030039181

The reference code for this apprenticeship is VAC2000037895.

Apply now

Closes on Saturday 1 August 2026