PCN Business support administrator apprentice
Vertis Health – Worcester City PCN
Worcester (WR5 1EZ)
Closes in 14 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 16 June 2026
Contents
Summary
The role of Business Support Administrator Apprentice is to provide administrative support to the PCN Management at locality network level to develop and support service improvement work aligned to local and national NHS priorities.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm very occasional Saturdays (30 minute unpaid lunch break)
37 hours 30 minutes a week
- Start date
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Monday 13 July 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The post holder will receive adequate training in order to learn how to perform the following main responsibilities:
General:
- To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies
- To maintain personal professional competency including appropriate development
- Make a positive contribution to excellent communications across the PCN
- Demonstrate commitment to developing a culture that promotes equality and values diversity
- Maintain appropriate security and confidentiality of information and data, both within Worcester City PCN and its partners
- Organising a variety of events and meetings
- Maintaining and updating website and social media
- A full job advert will be sent upon application
Where you'll work
Turnpike House Medical Centre
37 Newtown Road
Worcester
WR5 1EZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place predominatly at the Primary Care Network Office at St. Martins Gate Surgery and one day a month at the Worcester Campus (All Saints Building)
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
An enhanced DBS will be required.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters
- They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
- They may also have access to information relating to the practice as a business organisation. All such information from any source, and held in any format, is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance
About this employer
At the heart of our work is the belief that primary care should be simple and designed around the needs of our community.
That's exactly what we're here to do. Founded in 2019 by 9 GP practices in Worcester City, we're working together to build a network of healthcare providers right here in our local area.
Our goal is simple: to improve services, customise healthcare to meet the unique needs of our population, and make sure you get the right care when and where you need it.
We're committed to making healthcare accessible, personal, and responsive—so you can feel confident about your care and support.
Together, we're creating a healthier future for all. If you’re a patient at a GP surgery in Worcester City, you’re part of our network - and the resources listed across our site are available to you.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Full time position will eb offerd on successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Sue Portsmouth
sportsmouth@howcollege.ac.uk
01527572684
The reference code for this apprenticeship is VAC2000037393.
Apply now
Closes in 14 days (Tuesday 30 June 2026 at 11:59pm)