Business Administration Apprentice

Kingston Upon Hull City Council - Revenues and Benefits Team

Hull (HU1 2AG)

Closes in 20 days (Sunday 5 July 2026 at 11:59pm)

Posted on 15 June 2026

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Summary

Join Hull City Council’s Revenues team as an Administration Apprentice. You will be responsible for the billing and collection of Council Tax, Business Rates and BID accounts. You will maintain accurate records, and deliver excellent customer service. Gaining valuable skills while working in a busy, customer-focused environment.

Wage

£15,392 to £24,454.04, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Your wage will be paid monthly

Training course
Business administrator (level 3)
Hours
Monday - Friday (Shifts to be confirmed)

37 hours a week

Start date

Monday 17 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support and coordinate the efficient administration of Council Tax, Business Rates and BID services, including processing customer information, maintaining records and supporting billing and collection activities.
  • Provide advice and guidance to customers and stakeholders through telephone, face-to-face, written and electronic channels, ensuring accurate, clear and professional responses to enquiries.
  • Maintain accurate Local Taxation databases and customer records, ensuring liabilities, payments, discounts, exemptions and account amendments are processed correctly and in line with legislation and Council policies.
  • Coordinate appointments and administrative support for officers undertaking customer visits, including scheduling, rearranging appointments and carrying out follow-up contact where required.
  • Support and promote effective income collection processes through the issuing of bills, reminders and recovery correspondence, and by assisting with debt recovery activities in accordance with agreed procedures and timescales.
  • Maintain confidentiality and handle sensitive customer and financial information in compliance with Data Protection legislation, information governance requirements and Council policies.
  • Work collaboratively and promote effective working relationships with colleagues, customers, partner organisations and external agencies to support consistent and high-quality service delivery.

Where you'll work

The Wilson Centre
1 Alfred Gelder Street
Hull
HU1 2AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KINGSTON UPON HULL CITY COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • Business Administrator Level 3 Apprenticeship Standard
  • End Point Assessment (EPA) 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Math (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Team working
  • Non judgemental
  • Patience
  • Time Management
  • Able to prioritise workload

About this employer

The purpose of the Revenues Apprentice role is to support the efficient delivery of the Council’s Revenues Service by assisting with the administration, billing and collection of Council Tax, Business Rates and Business Improvement District (BID) accounts.  The role exists to help maximise income collection, maintain accurate customer and taxation records, and provide clear, responsive customer service to residents, businesses and partner organisations across Hull.  Alongside undertaking a Business Administration Level 3 apprenticeship, the postholder develops practical knowledge and skills in local taxation, customer service and administrative processes while contributing to the day-to-day operation of the Revenues team.

The role operates within a busy customer-focused Revenues and Benefits environment where the postholder works closely with managers, team leaders, frontline officers and external agencies.  The job involves communicating with customers through telephone, written and digital channels, including dealing with sensitive or emotionally challenging situations relating to taxation, debt recovery and financial hardship.  The postholder also supports visiting officers through appointment scheduling and administrative coordination, contributing to safe and effective service delivery.  The role makes an important contribution to ensuring that services are delivered accurately, professionally and in line with legislation, Council policies and performance standards.  

https://www.hull.gov.uk/ (opens in new tab)

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.  

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Business Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

The reference code for this apprenticeship is VAC2000037160.

Apply now

Closes in 20 days (Sunday 5 July 2026 at 11:59pm)