IT Technical Apprentice

Connexus

SHROPSHIRE (SY7 9BW)

Closes in 8 days (Sunday 21 June 2026)

Posted on 12 June 2026

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Summary

This apprenticeship is an excellent opportunity to start a career in IT. You will gain hands‑on experience providing IT support across the organisation while learning how modern technologies - including AI and automation, can be used to improve efficiency, service quality, and user experience. 

Wage

£23,195.72 a year

Minimum wage rates (opens in new tab)

During the first year of your apprenticeship you will be paid £23,195.72 per annum (£12.71 per hour), increasing to £24,546.22 per annum (£13.45 per hour) after completion of first year. 

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm, with 1 hour for lunch.

35 hours a week

Start date

Monday 24 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide customer facing support for all colleagues across the business.
  • Work alongside the IT Service Desk team but also liaise and support support the Infrastructure and Application teams.
  • Provide first line support to all areas of the business, escalating to internal teams and 3rd parties where appropriate.
  • Support other IT colleagues regarding major projects such as infrastructure and systems upgrades.
  • Create and maintain knowledge articles and simple user guides to support self-service.
  • Support new starters and leavers to ensure colleagues have the correct equipment, accounts and access from day one.
  • Use approved AI tools to support ticket resolution, improve knowledge content and enhance the colleague experience.

Where you'll work

THE GATEWAY
THE AUCTION YARD
CRAVEN ARMS
SHROPSHIRE
SY7 9BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Problem solving skills
  • Team working

About this employer

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. 

https://connexus-group.co.uk/apprenticeships (opens in new tab)

Company benefits

  • 30 days annual leave plus bank holidays
  • Discounts Scheme
  • Healthcare Cash Plan

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Following successful completion of the apprenticeship, there are opportunities to progress into roles such as IT Support Technician, Service Desk Analyst, or Infrastructure Technician.

Connexus is committed to developing apprentices and, where possible, supporting them to continue their career within the organisation, with further training and progression into more specialised IT roles over time.

Ask a question

The contact for this apprenticeship is:

Connexus

Recruitment Team

recruitment@connexus-group.co.uk

The reference code for this apprenticeship is VAC2000036913.

Apply now

Closes in 8 days (Sunday 21 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.