IT Administrator Apprentice

ACCLAIM HANDLING LIMITED

Purfleet, Rainham

Closes in 25 days (Friday 10 July 2026 at 11:59pm)

Posted on 15 June 2026

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Summary

We are seeking a motivated and enthusiastic IT Administrator Apprentice to join our internal IT team and support the day-to-day operation of business technology across the company. This role is ideal for someone looking to build a long-term career in IT while gaining hands-on experience in a fast-paced business environment.

Wage

£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8:00am - 4:30pm.

40 hours a week

Start date

Monday 13 July 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will work alongside experienced IT professionals, supporting employees across multiple departments whilst learning key IT administration, support, networking, cybersecurity, and systems management skills.

This apprenticeship provides exposure to a wide range of technologies, business systems, and infrastructure, offering excellent real-world experience alongside formal training and development.

Key Responsibilities

  • Provide IT support to employees across the business.
  • Assist with logging, updating and resolving IT support tickets.
  • Support the setup of new users including accounts, passwords, hardware and permissions.
  • Prepare and deploy PCs, laptops, mobile devices and IT equipment.
  • Assist with troubleshooting hardware, software and networking issues.
  • Support Microsoft 365 administration including email accounts, MFA and user access.
  • Help maintain IT documentation, asset registers and system records.
  • Support printers, meeting room equipment and office technology.
  • Learn and assist with cybersecurity best practices and IT maintenance tasks.
  • Work with senior IT staff and third-party providers to resolve technical issues.
  • Support internal IT improvement and technology projects.
  • Develop knowledge across networking, systems administration, cloud services and IT infrastructure.
  • Any other duties required by the business in line with operational requirements. 

Skills & Experience (preferred)

  • Passionate about IT and technology.
  • Basic understanding of Windows PCs and Microsoft Office / Microsoft 365.
  • Strong willingness to learn and develop technical skills.
  • Good communication skills and confidence speaking with users.
  • Organised with good attention to detail.
  • Ability to work well independently and within a team.
  • Basic knowledge of computer hardware or networking would be advantageous.
  • GCSEs (or equivalent) including Maths and English preferred.
  • Previous IT study, college course, hobby projects or certifications would be beneficial but not essential.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • Ellisam House Purfleet Industrial Park A13, Purfleet, RM15 4YD
  • Unit 20-22, Salamons Way, Rainham, RM13 9UL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard. You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Desirable qualifications

BTEC in:

ICT (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Hardware and Software
  • Troubleshooting
  • Passion for IT

About this employer

Founded in 1982, Acclaim Handling Ltd is a leading UK materials handling specialist, delivering expert solutions across forklift supply, hire, service, and operator training.

With 8 depots nationwide, over 160 employees, and a turnover of £26m, we continue to invest heavily in technology, infrastructure, and people. A £12 million redevelopment of our Purfleet headquarters is currently underway, supporting the next phase of growth for the business.

We actively encourage progression and development, providing employees with opportunities to gain experience, develop skills, and build long-term careers within the company.

Company benefits

  • Lift-Up! Discounts Portal with access to hundreds of brands
  • Life assurance policy – 3 x Salary
  • Free Events at the O2

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time position for the right candidate after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000036619.

Apply now

Closes in 25 days (Friday 10 July 2026 at 11:59pm)