ICT Technician Level 3 Apprenticeship
BRUSH Group
Leicestershire (LE11 1EX)
Closes on Friday 31 July 2026
Posted on 11 June 2026
Contents
Summary
Are you looking to build a long-term career in IT? Then look no further! Start your career today with a level 3 apprenticeship with BRUSH Group and Kaplan. You will be gaining valuable workplace experience whilst also working towards the ICT Level 3 qualification.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 hours per week.
37 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently, boosting end-user productivity.
- Be the first point of contact for IT support issues, responding promptly and performing initial triage.
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
- Handle escalated or complaint tickets with care and professionalism, following a clear framework.
- Act as a key part of our teams, resolving technical issues and contributing to the management of major incidents and problem records.
- Offering support to users to minimise disruption.
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
- Provide second-line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic
- Connectivity, user hardware and printing issues, software installations, and perform regular health checks of the IT kit.
- Manage IT asset registers when users/hardware move locations.
Where you'll work
Nottingham Road Loughborough
Leicestershire
LE11 1EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
- Networking Essentials.
- Cloud Services.
- Mobile and Operating Systems.
- Technology and Business.
- Scripting and Automation.
- EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
Requirements
Essential qualifications
GCSE in:
- English (grade 9/A* - 4/C)
- Maths (grade 9/A* - 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About this employer
BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.
Company benefits
171 hours annual holiday plus Christmas shutdown. Defined contribution pension scheme, max 4.5% employee, 7% employer contributions. BRUSH Rewards. Cycle to Work scheme. Employee Assistance Programme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Career paths in I.T. service and infrastructure, applications or analyst roles in a growing organisation/sector.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
Kaplan
kaplan.recruitment@kaplan.co.uk
0161 259 7400
The reference code for this apprenticeship is VAC2000036608.
Apply now
Closes on Friday 31 July 2026
After signing in, you’ll apply for this apprenticeship on the company's website.