Security Access Assistant with Level 3 Business Administration Apprenticeship

University of Plymouth

Devon (PL4 8AA)

Closes in 12 days (Thursday 25 June 2026 at 11:59pm)

Posted on 12 June 2026

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Summary

We are looking for a motivated and customer-focused individual to join our Security Access Team as an apprentice based in our busy Card Office.

If you enjoy working with people, staying organised, and want to develop administrative, practical and basic technical skills in a supportive environment, this is the role for you.

Wage

£17,279 a year

Minimum wage rates (opens in new tab)

Rising to £21461 after 12 months.

Training course
Business administrator (level 3)
Hours
08.00 - 16.00 Monday to Thursday 08.00 – 15.30 Fridays.

37 hours a week

Start date

Monday 3 August 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Contribute to the delivery of an effective, flexible administrative, frontline information and reception service within the card office.
  • Process and issue university cards, access permissions, correspondence and documentation.
  • Use a range of systems to accurately collate, input and maintain data, including the University Card Management system and Salto access control database.
  • Produce standard documents, reports and records accurately
  • Organise meetings, visits and activities as required, coordinating calendars, paperwork and associated arrangements.
  • Assist with maintaining and updating online and offline access control system databases and card lock mechanisms
  • Support basic system diagnostics and fault-finding activities, escalating issues as required
  • Assist with site visits, surveys and access-related tasks as part of the wider Security Access Team, gaining practical experience.

Where you'll work

Drake Circus
Plymouth
Devon
PL4 8AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • On-the-job training
  • Off-the-job learning – one day per week for 18 months
  • Attend City College Plymouth once a month

 

Requirements

Essential qualifications

GCSE in:

  • English (Language or Literature) (grade 4 or equivalent)
  • Maths (grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

HE Organisation

http://www.plymouth.ac.uk (opens in new tab)

Company benefits

You would benefit from the full range of university staff benefits including generous holiday entitlement with additional closure days, pension scheme and discount portal.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

For the right candidate, there will be a full-time position.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000036604.

Apply now

Closes in 12 days (Thursday 25 June 2026 at 11:59pm)