HR & Communications Apprentice

GREATWELL HOMES LIMITED

Wellingborough (NN8 4AD)

Closes in 25 days (Wednesday 8 July 2026)

Posted on 11 June 2026

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Summary

Provide administrative and coordination support across HR, L&D, payroll and communications. Assist the employee lifecycle, maintain accurate data, support training coordination and payroll tasks, and deliver clear communications while completing an apprenticeship and developing core HR and communication skills.

• Wage:

  £20,900 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday-Friday, times to be confirmed.

  37 hours a week

• Start date:

  Tuesday 1 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide efficient administrative support across HR, payroll, learning and development and communications activities.
• Maintain accurate employee records, electronic files and people data on HR and payroll systems in line with policy, data protection requirements and audit standards.
• Support recruitment and onboarding, including preparing letters and contracts, arranging interviews, coordinating pre-employment checks and helping deliver inductions for new starters.
• Assist with payroll administration by recording starters, leavers and contractual changes, checking data for accuracy and supporting the timely submission of payroll information.
• Help coordinate learning and development tasks, including scheduling training, maintaining training records, tracking completion and supporting colleagues and managers with learning administration.
• Assist in preparing communications such as organisation updates, intranet content, photo and video creation, briefing materials and engagement messages using clear and professional language.
• Assist in the planning and delivery of customer, stakeholder and employee events.
• Respond to routine employee and manager queries promptly and professionally, escalating more complex matters to the appropriate colleague.
• Produce, update and check reports, spreadsheets and other documentation to support data analysis, compliance monitoring and service improvement.
• Contribute to HR, payroll, learning or employee engagement projects and support continuous improvement of systems and processes.
• Attend and actively participate in apprenticeship learning, complete assignments and apply learning in the workplace to build capability across the full role.
• Work at all times with discretion, professionalism and attention to detail, ensuring confidential and sensitive information is handled appropriately.
• Actively and effectively promote the organisation's corporate values. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
• Play an active role in contributing to effective cross-team working/departmental projects and provide cover for colleagues as required.
• Maintain confidentiality with personal information and data regarding our customers, employees, and stakeholders, ensuring compliance with the Data Protection Policy.
• Ensure regulatory compliance and effective risk management within your role in line with the Risk Management Policy.
• Uphold the Association's commitment to Equality and Diversity.
• Be aware of your personal responsibilities in relation to the Business Continuity Plan and deliver against the requirements specific to your role.
• Be aware of your personal responsibilities regarding the Health and Safety at Work Act and ensuring that the Associations Health & Safety policy is adhered to in all aspects of your work.
• Act within the organisation’s rules, policies, and procedures, standing orders, financial regulations and Code of Conduct.

Where you'll work

Wellingborough
NN8 4AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTHAMPTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

1 day per month to take place at Northampton College.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Non judgemental

Other requirements

• This role will be predominantly working from home. Do you have a quiet, dedicated space at home with a reliable internet connection where you can work without interruptions?
• Are you available to attend an assessment day on 15th July at Northampton College?

About this employer

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

https://www.greatwellhomes.org.uk (opens in new tab)

Company benefits

25 days leave rising with service plus bank holidays, healthcare cash plan (after probation), generous pension, performance payments, EAP, eyecare scheme, employee perks, wellbeing events and dedicated L&D support.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There will be the opportunity to apply for roles within the organisation following completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NORTHAMPTON COLLEGE

The reference code for this apprenticeship is VAC2000036581.

Apply now

Closes in 25 days (Wednesday 8 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.