IT Support Technician Apprentice

J B S TECH LTD

Harrow (HA3 6AG)

Closes in 29 days (Saturday 11 July 2026)

Posted on 11 June 2026

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Summary

We are looking for someone to join our 1st line remote support team supporting our clients’ IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.

Wage

£16,640 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday.

35 hours a week

Start date

Sunday 12 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be responsible for:

  • First line support
  • Imaging and maintenance of PCs
  • Setup, update and fault diagnosis of customer IT systems
  • General network support and troubleshooting
  • Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
  • Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable activity and must contain up-to-date records.
  • Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
  • Explaining technical issues in a clear way to non-technical clients
  • Answering the phone in a professional manner and, if relevant, passing on any information promptly.

Where you'll work

790 Kenton Lane
Harrow
HA3 6AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

IT Level 3.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4-9)
  • English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical

About this employer

At Jansa IT we are committed to delivering excellence when dealing with all your IT needs. Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward. The future of your business depends on how effectively you harness the power of technology. Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs

After this apprenticeship

Information Communications Technician Level 3.

Ask a question

The contact for this apprenticeship is:

METAGEDU APPRENTICESHIPS LTD

Sarah Eltaib

seltaib@metagedu.io

07539331828

The reference code for this apprenticeship is VAC2000036555.

Apply now

Closes in 29 days (Saturday 11 July 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.